You said it all. I am very happy w/ my decision too
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| Why you should buy Hobie.... http://www.hobie.com/au/en/forums/viewtopic.php?f=11&t=13318 |
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| Author: | BNelsonR [ Wed Jul 29, 2009 4:14 pm ] |
| Post subject: | Why you should buy Hobie.... |
I purchased a 07 Revolution & an 07 Sport in June of 2007. Both have been great kayaks exceeding our expectations. My Revo had been taking more & more water. Having read this forum since the purchase I had an idea where to look. Sure enough there was a crack in the drive well. Checking my records it was 2 years, 13 days since the purchase. Knowing what I had learned here, I took pictures & sent them in an e-mail to the dealer. A few days later they called me saying Hobie was sending a new replacement hull. I picked it up today. The only surprise I had was the hull was complete with all the hardware, budgie cords and even a new shaft with the knurls for my existing drive! Only the paddle, mirage drive & seat are needed from the old one. If you think the Hobie Mirage kayaks are pricey, stop to think what you are getting. A great kayak with great engineering & design, Mirage Drive unit, seat & paddle. AND customer service that is priceless! I'm I excited? You bet. Was the crack a disappointment? Yes. Did it happen just before vacation? Yes. But guess what? I have forgotten about that already. I have said before, problems can happen but how the problem is handled is most important. Thanks Hobie. I couldn't be a happier customer. I have bragged about Hobie before & now I really have bragging rights. I hope others will wise up take your lead on customer service. And to the AI owners on this forum my next kayak will be an AI next year. You guys are having too much fun. Just waiting for the next version of the AI. Sorry this was so long but I'm excited but you couldn't tell, right? Bruce |
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| Author: | ElementAI [ Wed Jul 29, 2009 7:29 pm ] |
| Post subject: | Re: Why you should buy Hobie.... |
You said it all. I am very happy w/ my decision too
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| Author: | justlen [ Thu Aug 06, 2009 4:18 pm ] |
| Post subject: | Re: Why you should buy Hobie.... |
Posts like this are why my Wife and I bought Hobie. The dealer support is why we bought local and didn't shop price. (we generally boycott big box and spend locally). We couldn't be happier with our Hobie or our dealer. |
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| Author: | BNelsonR [ Thu Aug 06, 2009 5:58 pm ] |
| Post subject: | Re: Why you should buy Hobie.... |
And another thing I forgot to mention in the first post. Reading past forums, if you do have an issue or problem, it is taken seriously, not just blown off like you don't know what you are doing. A lot of that comes from other users of the forum but Mat Miller & others from the Hobie team will jump in without being asked if they can add information to the post. They don't shy away from a problem. If they have a design flaw they will say so (once it is confirmed) & let us know how it is being handled. That's all you can ask from anyone. Thanks justlen, your post was what I hope happens often. Bruce |
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