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| Truly Impressed with Hobie Customer Service http://www.hobie.com/au/en/forums/viewtopic.php?f=11&t=14069 |
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| Author: | itself [ Tue Aug 25, 2009 9:34 pm ] |
| Post subject: | Truly Impressed with Hobie Customer Service |
I sent an email off to Hobie customer service, not complaining, just expressing some of my concerns with the Hobie kayaks and such. Well, to my surprise, Ruth Triglia, the VP of sales responded. I was blown away. She was wicked nice, and responded to my concerns, all have which have faded away. She is even looking into possibly getting a demo site here in Arizona! At least she is trying! So a huge applause for Hobie. What an amazing company! Lisa |
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| Author: | atavuss [ Wed Aug 26, 2009 7:28 pm ] |
| Post subject: | Re: Truly Impressed with Hobie Customer Service |
it is rare to find customer service like that anymore! kudos to Hobie! |
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| Author: | Thomas [ Sat Aug 29, 2009 10:29 am ] |
| Post subject: | Re: Truly Impressed with Hobie Customer Service |
I agree. My Outback developed some cracks around the drive area right at the end of my hull warranty. Hobie replaced the old hull with an '09 hull at no cost. I thought they'd send out an unsold '07 hull. The '09 has a vastly superior redesigned hull. It also came with the Stow & Go rudder and Click & Go drive receiver. My kayak friends were very impressed. I was impressed. Thanks Hobie! |
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