I called them already today and they have never
heard about registering a Hobie Kayak at all ... My confidence level they handle this is not great
And I emailed Hobie about this topic and didn't get any response
Quite frustrating...
cu
Uwe
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| Should I get a response on Kayak registration ? http://www.hobie.com/au/en/forums/viewtopic.php?f=11&t=58199 |
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| Author: | UweK [ Mon Jul 04, 2016 5:54 am ] |
| Post subject: | Should I get a response on Kayak registration ? |
Hi all, I registered my ( now 2 months old ) Hobie I12S twice on Hobie's web site, but I never got any confirmation email ( which is the case with every other company where I registered something ) So I wonder if : - a confirmation mail will not be sent by Hobie, so thats normal - something did go wrong internally Hobie servers ( my name contains "o-Umlaut" as I am German ) - something else ? I read in this forum about some recalls for I12S and my concern is that I don't get those news or that I don't get any fix on guarantee because I cannot prove I registered my kayak. Does someone know how the registration process works or should work ? thx and regards Uwe |
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| Author: | DirkDiggler [ Mon Jul 04, 2016 10:36 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
I never did either, but it's only been 5 days. |
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| Author: | UweK [ Tue Jul 05, 2016 8:45 am ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
Just talked to my dealer here in Germany where I bought the kayak : thex have never heard that a boat can be registered at (? sorry about my english ) Hobie and they didn't know the registration web site. Why I want to ensure it is registred is because there is this other thread about steering issues with inflatables and a recall "which was send to all registered users". I only spotted this by chance here in the forum Uwe |
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| Author: | bobbytam [ Tue Jul 05, 2016 10:02 am ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
I registered about a month ago and didn't receive any confirmation. |
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| Author: | DirkDiggler [ Tue Jul 05, 2016 1:42 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
Uwe the store where I purchased my kayak told me to register it on Hobie's website, so it is recommended. Maybe we should call them to confirm registration. |
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| Author: | UweK [ Tue Jul 05, 2016 2:42 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
I called them already today and they have never heard about registering a Hobie Kayak at all ... My confidence level they handle this is not great And I emailed Hobie about this topic and didn't get any response Quite frustrating... cu Uwe |
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| Author: | mmiller [ Tue Jul 05, 2016 2:53 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
Hobie USA will forward emails to the correct regional distributors. So response may be delayed by forwarding time. Our registration system here does not supply a confirmation. |
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| Author: | UweK [ Tue Jul 05, 2016 3:05 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
mmiller wrote: Hobie USA will forward emails to the correct regional distributors. So response may be delayed by forwarding time. Our registration system here does not supply a confirmation. Thx for the confirmation. Now remaining topic for me is the "steering issue with inflatables' of which my dealer has not heard of at all so far cu Uwe |
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| Author: | UweK [ Tue Jul 05, 2016 3:39 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
What I am reading it is for all inflateables, not only I11s, which makes sense as it seems to be a problem with folding the kayak. My boat was produced in August 2015 and I am sure it has not been fixed cu Uwe |
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| Author: | mmiller [ Tue Jul 05, 2016 4:45 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
Hobie Kayak Europe is the regional distributor. We forwarded your information to them. Your boat may need the fix if steering has become difficult... from a kinked line tube. HKE has the repair kits. |
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| Author: | DirkDiggler [ Tue Jul 05, 2016 5:45 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
mmiller wrote: Hobie USA will forward emails to the correct regional distributors. So response may be delayed by forwarding time. Our registration system here does not supply a confirmation. Thank you! |
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| Author: | UweK [ Tue Jul 05, 2016 9:54 pm ] |
| Post subject: | Re: Should I get a response on Kayak registration ? |
mmiller wrote: Hobie Kayak Europe is the regional distributor. We forwarded your information to them. Your boat may need the fix if steering has become difficult... from a kinked line tube. HKE has the repair kits. Thank you Matt ! cu Uwe |
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