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| AMA Sidekick part http://www.hobie.com/au/en/forums/viewtopic.php?f=11&t=66783 |
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| Author: | Don D [ Tue Jun 23, 2020 12:36 pm ] |
| Post subject: | AMA Sidekick part |
I broke one of the side poles on my AMA Sidekick, is it possible to just order one of the poles/arms that stick out of the side? I have the other side pole, center pole, and inflatable pontoons, so don't really want to order a full AMA Sidekick kit, just need one of the side poles. Do have an email out to Hobie on this, waiting to hear back. Contacted my dealer, who told me he used to be able to order these, but apparently not now (Possibly a COVID 19 issue?). Hoping to hear from a Hobie moderator on this, or possibly a forum member who may have a spare one laying around to sell. Thanks in advance. |
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| Author: | mmiller [ Tue Jun 23, 2020 4:39 pm ] |
| Post subject: | Re: AMA Sidekick part |
https://www.hobie.com/parts-and-accessories/?q=sidekick&hPP=20&idx=ItemGroup&p=0&is_v=1 Used "SideKick" in the lookup tool: 72062201 SIDEKICK - BENT ARM In stock. We are about two weeks behind in shipping though. |
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| Author: | Don D [ Tue Jun 30, 2020 7:26 am ] |
| Post subject: | Re: AMA Sidekick part |
Thank you Matt, I'll hopefully be able to order the part from this dealer. A suggestion though, I've found in the past, a few Hobie dealers don't like to order small, one up replacement part orders like this and would prefer to wait and pool their special orders until they get enough orders, and do it as a single larger order from Hobie. This causes some delay and inconvenience to your product users. I know why and understand why you make customers order direct from your dealers and if I was a dealer I would be appreciative of such dealer support, but especially now, with many businesses (including Hobie dealers) closed for the COVID 19 lock downs, many Hobie customers will not be able to get parts for quite some time. Hobie should seriously reconsider this business practice and allow existing Hobie customers to special order replacement parts directly from Hobie via online or mail order. Due to the situation we're currently in, quite a few Hobie users may find that they're unable to use their kayaks for this entire season due to their inability to acquire replacement parts they need to get on the water. Honestly, run this by your corporate and let them know that this may be taking place now during these quarantines and business lockdowns that many Hobie users may be unable to get replacement parts for some time and that Hobie should allow direct ordering of Hobie replacement parts for this season at least. I'm not suggesting doing this for the sale of products and accessories, but for specialty replacement parts only for existing customers. Thank you for your consideration. |
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| Author: | mmiller [ Tue Jun 30, 2020 12:16 pm ] |
| Post subject: | Re: AMA Sidekick part |
You can always order for "Drop-Ship" direct to your home. We charge dealers $10 for that service. Unfortunately, we are overwhelmed by the volume of orders right now, so two weeks behind in shipping right now. So, everything is delayed. |
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