Hello,
I purchased two (2) Eclipse 12' just 2 weeks ago. I've had them out just two times, a total of 2 hours on flat water, and noticed gouge marks on the drums of the Mirage Drives. In addition, there appears to be gouge and indentation marks on the Click & Go Lever area of one Eclipse. I am assuming that both Mirage Drives were used on the Eclipse that shows gouge marks on the Click & Go area. I purchased the Eclipses online and contacted the seller-Austin Canoe & Kayak. Additionally, contacted Hobie, and sent them pictures of the damage. Hoping that they replace the two drums of the Mirage Drives and the one Eclipse which seems to have the Click & Go Lever assembly misaligned. Unfortunately, ruined the 4th of July, had family over and took a week off to enjoy the SUPs. Can anyone tell me how quickly Hobie Warranty Service takes to make a determination? Appreciate it. Any other thoughts on how the damage may have occurred?
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