Hi folks,
I've enjoyed learning from this forum as I awaited my new Getaway. I took ownership of it, in 4 boxes and have been putting it together over the past few weeks.
Unfortunately, we had an issue lowering the mast last weekend, and the base popped off of the mast step ball, causing some damage. I've attached photos. We're not quite sure why it popped out, but we think a combination of not aligning the mast (turning sideways) and lowering it from midpoint rather than walking backwards and lowering (created a fulcrum).
From a damage standpoint, the retaining pin bent, there was some surface damage on the mast base, and the ball is scratched. I know I need to acquire a new mast step ball, and mast step pin, but I'm not sure about the mast base itself? I am hoping not, because it does not appear to be in stock anywhere.
Any advice is greatly appreciated. We're pretty embarrassed at this point!
