Glad to hear.
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| Having trouble getting MSO for iTrek 9-- needed for Bixpy http://www.hobie.com/au/en/forums/viewtopic.php?f=47&t=68826 |
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| Author: | danielou [ Tue Aug 03, 2021 11:04 am ] |
| Post subject: | Having trouble getting MSO for iTrek 9-- needed for Bixpy |
When I purchased my iTrek 9 my dealer said it had no serial number and didn't put one on my sales receipt, and when I tried to register the warranty with Hobie, i couldn't get through without a number so I searched with a light every inch of the hull and finally found it near the rudder. I tried to register the boat at our state MV but they insisted I needed an MSO (manufacturer's statement of origin). So I called my dealer and they claimed there is no MSO for the iTrek 9. I was able to get an MSO for even my paddle board so I don't understand how there is no MSO for a $2200 boat. The Bixpy is a puny motor but could be very helpful if I get tired pedaling and want to take a break. When I was buying the iTrek 9 the dealer was eager to sell me a Bixpy (I ordered elsewhere)- I wonder if he was aware I couldn't get an MSO. I don't know how to contact Hobie directly to determine this. If this is the case, it is a big minus for the iTrek 9 and for Hobie customer service (at least from this dealer). |
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| Author: | mmiller [ Tue Aug 03, 2021 4:11 pm ] |
| Post subject: | Re: Having trouble getting MSO for iTrek 9-- needed for Bixp |
Dealers have access to MSOs to download on a dealer website portal. If they can not get it from there, they would contact the sales department. You could email: [email protected] to pursue it. |
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| Author: | danielou [ Wed Aug 04, 2021 7:48 am ] |
| Post subject: | Re: Having trouble getting MSO for iTrek 9-- needed for Bixp |
Thanks Matt! I contacted Hobie as my dealer had concluded that the iTrek 9 doesn't have an MSO. I don't see how that is possible as the iTrek is a real boat and I purchased it from an authorized dealer. I hope to hear back from Hobie soon. |
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| Author: | danielou [ Wed Aug 04, 2021 10:07 am ] |
| Post subject: | Re: Having trouble getting MSO for iTrek 9-- needed for Bixp |
Hobie contacted the dealer and it looks like everything is going to be taken care of. Glad to see the good support from Hobie, I can understand how difficult it was to find the serial number on this kayak, that probably led to the confusion for the dealer. |
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| Author: | mmiller [ Wed Aug 04, 2021 4:12 pm ] |
| Post subject: | Re: Having trouble getting MSO for iTrek 9-- needed for Bixp |
| Glad to hear.
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