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| Parts help for TI AKA SPRING HOOK 79520601 http://www.hobie.com/au/en/forums/viewtopic.php?f=71&t=68545 |
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| Author: | mantaray [ Mon Jun 21, 2021 7:38 am ] |
| Post subject: | Parts help for TI AKA SPRING HOOK 79520601 |
Matt, It's been a week and I am not having any luck getting my dealer to order this part. They are saying it does not show up in their Hobie ordering portal and I cannot find it using your nifty parts search tool... My TI is limping along with a strap holding the AKA. Please help... 
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| Author: | mmiller [ Mon Jun 21, 2021 1:13 pm ] |
| Post subject: | Re: Parts help for TI AKA SPRING HOOK 79520601 |
That part was updated: 79520604 AKA LOCK KIT HINGED HOOK $104.00 
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| Author: | mantaray [ Tue Jun 22, 2021 7:33 am ] |
| Post subject: | Re: Parts help for TI AKA SPRING HOOK 79520601 |
When was this updated? This is a 2020 Tandem Island, just over a year old. It is a rental boat, so no warranty from Hobie. And now it has been broken for over a week (lost rental revenue) because Hobie can't keep their parts catalog updated and has obsoleted the part I need so they can charge more to make me buy 4 of them. So now instead of replacing a $6 part, I have to spend $104 for all those extra parts I don't need? This is ridiculous. When was this changed? And when exactly will the parts catalog be updated to reflect this change? When parts break, I need to be able to find the replacement in the most recent catalog, send a quick email to my dealer, and get the part ordered. Instead, I have to go around in circles with them because the part has been obsoleted and the correct information is nowhere to be found. Thanks for letting me vent... |
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| Author: | mantaray [ Mon Jun 28, 2021 8:27 am ] |
| Post subject: | Re: Parts help for TI AKA SPRING HOOK 79520601 |
Quick update, I'm trying to get this covered under warranty. My dealer told me to send them a picture and they would try. Attached is the picture of the broken part. I am still in disbelief that I need to buy a $100 kit with a bunch of extra pieces that I don't need to fix a broken plastic piece that should be under $10. Looks like Matt updated the 2020 parts catalog last week. Thanks for doing that. But why do I have to buy all 4?  
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| Author: | maxwellmark [ Thu Jul 29, 2021 9:02 am ] |
| Post subject: | Re: Parts help for TI AKA SPRING HOOK 79520601 |
mmiller wrote: That part was updated: 79520604 AKA LOCK KIT HINGED HOOK $104.00 Is this the free upgrade kit I’ve seen mentioned in other post? |
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| Author: | mmiller [ Thu Jul 29, 2021 10:25 am ] |
| Post subject: | Re: Parts help for TI AKA SPRING HOOK 79520601 |
If claimed via warranty. |
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| Author: | mantaray [ Mon Aug 02, 2021 1:53 pm ] |
| Post subject: | Re: Parts help for TI AKA SPRING HOOK 79520601 |
Just a quick update, my dealer got my broken clip replaced under warranty. Side note, I would recommend the Hobie engineers add a radius on the hook to prevent this failure in the future. With the back cut geometry, adding a radius would not interfere with operation. Even a tiny radius would distribute the stress and prevent the corner from turning into a crack. |
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