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| SailCare DOES work on Hobie sails http://www.hobie.com/au/en/forums/viewtopic.php?f=9&t=30880 |
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| Author: | Jman6631 [ Tue Aug 31, 2010 8:15 am ] |
| Post subject: | SailCare DOES work on Hobie sails |
In case anyone has gotten the wrong impression, SailCare does work on Hobie sails. Apparently they've been misunderstood by some as having a policy of not working on Hobies sails. I got a quote recently from them and having learned of this misconception I asked them specifically for clarity. Here is a direct quote from Jerry at SailCare, a real good guy: "We do work on Hobie sails. What happened was a customer sent their sails into us for cleaning and some repair. We handle over 5,000 sails a year and it can get pretty confusing if we did not have a form of identifying each sail. So, as is the practice at any sail loft I have ever been in, we mark the customers last name and the invoice number at the head with a black permanent marker. This customer went crazy on us and demanded we replace the sail or they would sue us for defacing private property...If we new anything about business we would bar code the sails then we would know what was going on...We need to step into the business world and get with it, etc., etc. She went on and on. Hobie sails all have plastic numbers and insignia and will not most of the time survive cleaning. We can remove them or replace them. The husband had said remove them, she said she was not consulted with this decision and we were way out of line. We have been cleaning and building sails for over 25 years, I never had a customer talk to me like that. It was a knee jerk reaction on my part but I refused to handle any Hobie sails from that point on. Then at the request of some long time customers I relented and we are back to doing Hobie sails." So, for anyone interested, looks like a green light from SailCare. Hope it helps. |
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