mrfishnj wrote:
Nohuhu,
Well, I didn't join this forum to push an out-of-warranty claim, just to ask a question that there seems to be no other way to ask: How to handle a warranty on a hull BARELY ONE YEAR OLD. Technically, it's out of warranty because the warranty begins on the day you buy the FIRST hull and does NOT cover later (replacement) hulls.
Mr. Fish, for you and Adventurer, it WAS your first and only post. You are not the first to do this, so please consider how this appears.
It was actually Adventurer who asked "how are replacement hulls warranteed?" I had wondered that myself. You joined to state your experience and opinion. You noted that you had already contacted both your dealer AND Hobie by then. You didn't care much for the answer they gave. Fair enough.
The pro-rated offer Hobie made was based on the ORIGINAL hull date. This makes sense. It's standard across most industries and extended warrantees. I just had an expensive Sears Gold Diehard Battery fail, 1 week AFTER the 100% replacement period. I got a only partial credit. It WILL happen again
and the next time I will get less or nothing. I WILL be highly inconvenienced and get nothing from Sears for my time, or towing expenses or for missing my appointments.
But it has to be this way as some point. Otherwise, we would all be cracking our hulls in the 23rd month and never buy a new kayak again. Then Hobie would be the one underwater.
mrfishnj wrote:
Oh, and one more thing: the minimal cost does not defray shipping and handling costs -- you have to pay those too.
Thanks for letting us know. So how much are we talking about? What were they asking for replacement vs shipping cost? It would help us all to know this and do the math in our heads. "Fairness" is certainly subjective.
For example, many of us would have felt lucky to get a 100% replacement on that original 2006 outback hull. Where was it in the 2 year warranty period?
mrfishnj wrote:
By my calculations, if I have to pay the replacement fee and shipping and handling, then after doing it once a year for 5 years which is what I expect given prior experience with these hulls, I will have spent the same as if I bought a brand new hull. I will also have lost about 5 months of valuable fishing time and had to re-mount all of my fishing gear five times. But if the replacement hull I'm paying for this time fixes the problem then it will have been a very satisfactory deal. I have high hopes.
I do too. I really hate you see the newer hulls failing, and I would not want to be in your boat.
It can really add up. But I bet your calculations are overly pessimistic. At least I hope so... for everyone's sake.
I hope you'll get many years of use out of this new hull. That way you can contribute to the forum with fishing tips and other ideas.