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PostPosted: Wed May 26, 2010 9:20 am 
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Joined: Mon Aug 10, 2009 10:31 am
Posts: 31
Location: Angola, IN
Hello Folks,
I bought by Outback new in July of 2009 from a local dealer.

I have just discovered a crack in my drive well where the rear nose of the drive unit fits into a slot in the hull. I can see the crack viewing forward from the inside from the middle hatch. It is vertical and about 1 inch long. Last year the boat was bone dry; this year it began leaking and that's when I discovered the crack. I use the boat on an inland lake and it has not seen much stress or hard use. Since it is a 2009, I think Hobie still has a problem in this area of the drive well. Other than that, the boat is excellent and great to relax in! I would include a photo but have not been successful in inserting it into this post.

Any advice on what my next steps are?


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PostPosted: Wed May 26, 2010 10:08 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 15036
Location: Oceanside, California
Advise? Contact your dealer and have them get our warranty depertment some information / photos.

It is possible a crack in the rear of the well may be due to improper installation of the drive, but we can still help with repair or replacement depending on the issue.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)


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PostPosted: Wed May 26, 2010 10:29 am 
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Joined: Mon Aug 10, 2009 10:31 am
Posts: 31
Location: Angola, IN
Thanks Matt!
I just took a look at the hull under the rear slot in the drive well and I can see another crack (barely visible but can be felt) in that area. How can I post a .jpg picture for you to see?


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PostPosted: Wed May 26, 2010 10:43 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 15036
Location: Oceanside, California
No need to post... just work through your dealer.

If you really want to share, we have an image posting FAQ: http://www.hobiecat.com/community/viewtopic.php?f=21&t=12574

Cracks in the rear of a well are weird. There is no load there.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)


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PostPosted: Wed May 26, 2010 12:05 pm 
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Site Rank - Captain

Joined: Mon Aug 10, 2009 10:31 am
Posts: 31
Location: Angola, IN
Thanks Matt,
I will take your advice and contact my dealer.
The location of the cracks surprises me too.
I am no power peddler and usually cruise along at 3 to 3.5 on the Kayak speedometer.
My cruises usually last about 2 hours.
However, I am grateful for this forum and the load of info on it!

I have emailed my dealer here in Angola, Indiana and will see if I get a response; in any case, they are only 10 miles away. I will keep you up on my progress.

Thanks for your help,
Rick Magalotti


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PostPosted: Wed May 26, 2010 10:43 pm 
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Joined: Sat May 01, 2010 4:48 am
Posts: 1
I had a similar situation on my 2009 demo Oasis that I bought in Feb '10 from a local dealer. Thanks a lot to the dealer and Hobie, I got a hull replacement within one week after I contacted my dealer. What an excellent customer service.

Since mine was a demo, I could not know how it was treated previously, but I was always careful about inserting the driver into the well for the 5 trips that I made on that boat. I noticed there was worn on the rear bottom of the well where the driver sit. In my last trip with that boat, within about one hour, I had about 30-40 gallons of water in it. I was surprised to find there were 2-3 hairline cracks on that small area after I looked inside from the rear hatch. As Miller mentioned, there supposedly had no stress on the rear side of the well, I had no clue how that happened.

I hope this is not some sort of design issue, but I'll certainly watch closely with my new boat.


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PostPosted: Thu May 27, 2010 1:44 pm 
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Joined: Mon Aug 10, 2009 10:31 am
Posts: 31
Location: Angola, IN
Thanks for the comments Blenny!
At the rear of the well is where my stress cracks are also.
I will be talking to the dealer tomorrow to see what happens next.


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PostPosted: Tue Jun 15, 2010 7:24 pm 
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Joined: Mon Aug 10, 2009 10:31 am
Posts: 31
Location: Angola, IN
Matt and other Kayak folks,
Hobie and Cyndi at my dealership rock!!
Cyndi sent a warranty claim to Hobie on June 2 and my new Hobie showed up today sans seat, paddles, and drive unit. I merely transferred my old ones to the new boat. All other hardware was there.
I went to the dealership and picked up the boat still in its original shipping envelope.
The protective envelope is quite substantial - no scratches on the entire hull.

All I had to do was email photos of the crack to Cyndi and she took it from there.
You can't beat that kind of product support!!

RickM46


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