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 Post subject: Hull problems
PostPosted: Fri May 11, 2018 10:41 am 
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Joined: Sun Nov 06, 2016 4:46 am
Posts: 35
I recently questioned the softness of the Hobie plastic. I was told the softer plastic prevents hull cracks. Apparently not! Today I found a crack in my hull.

This is a 2014 hull purchased in March of 2015. How common are these cracks?


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 10:50 am 
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Joined: Sun Dec 24, 2017 8:55 pm
Posts: 58
Location: Cedar Key, FL
Pics or a description of the location would be helpful.

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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 11:01 am 
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Joined: Tue Aug 24, 2010 5:52 am
Posts: 10
Hey Kross, curious to see what Hobie will do for you. Seems any posts that aren't positive disappear or never show up. Plenty to learn and improve if comments, complaints and suggestions wouldnt vaporize.


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 11:08 am 
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https://www.youtube.com/watch?v=YqQQi8- ... e=youtu.be


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 11:24 am 
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Pollo de muerte wrote:
Pics or a description of the location would be helpful.


There are 2 white reinforcing pins forward of the drive well. This started at the pin closest to the well and extended forward for about an inch.


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 11:53 am 
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Location: Cedar Key, FL
kross57 wrote:
Pollo de muerte wrote:
Pics or a description of the location would be helpful.


There are 2 white reinforcing pins forward of the drive well. This started at the pin closest to the well and extended forward for about an inch.


I recall those pins on my old '05 Outback and I recall that I started getting some minor water intrusion in that area after about a decade of use. I think it was a known issue.

I don't think that I have those pins on my newer models. I've never had more than a cup of water in my current '14 Outback and I go out in some rough stuff; the only time I ever get water inside is from the front hatch when I'm plowing through waves.

I'm headed over the coast later today; I'll take a look to see if I can determine the area that you are referring to.

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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 11:55 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 12473
Location: Oceanside, California
Quote:
Seems any posts that aren't positive disappear


Definitely not the case. We are very open to any input. I have shut down only a couple threads over the years.

That thread degenerated into bitterness and name calling. Not going to stand for that behavior in our forums. People don't want to read that stuff.

Just keep it to the facts.

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Director of Parts and Accessory Sales
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Hobie Cat USA


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 11:59 am 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
Quote:
This is a 2014 hull purchased in March of 2015. How common are these cracks?


A very small percentage of Hobie kayaks have any type of warranty issue, so not common. But we build a LOT of kayaks. There are bound to be some issues and that is why we have a strong warranty policy and are liberal with it.

Just get a claim in thru a dealer. Our warranty guys will review it... regardless of age... even if second hand.

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Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 12:32 pm 
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mmiller wrote:
Quote:
Seems any posts that aren't positive disappear


Definitely not the case. We are very open to any input. I have shut down only a couple threads over the years.

That thread degenerated into bitterness and name calling. Not going to stand for that behavior in our forums. People don't want to read that stuff.

Just keep it to the facts.


In keeping with the facts you deleted my post for calling this guy out for what he is doing. In the OTHER post he started where he bashed Hobie and the intelligence of other board members you deleted that also. But in this day of censorship and snowflakes I guess thats the new norm.


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 12:36 pm 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
Yes, all was in one tangled pile of nonsense. Sorry.

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Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 12:45 pm 
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Joined: Tue Aug 24, 2010 5:52 am
Posts: 10
mmiller wrote:
Quote:
Seems any posts that aren't positive disappear


Definitely not the case. We are very open to any input. I have shut down only a couple threads over the years.

That thread degenerated into bitterness and name calling. Not going to stand for that behavior in our forums. People don't want to read that stuff.

Just keep it to the facts.


No problem. I have tried posting on a few different topics and my posts never got posted. I would get a message saying my posts would have to be reviewed by a moderator. I was surprised to see my post show up on this thread.


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 12:59 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 12473
Location: Oceanside, California
First two get reviewed to help prevent porn and the like from being posted. I spend a lot of time deleting spam users to keep the forum clean. They are a pain.

I have had (software) issues when making a post and submitting... and nothing happens. I now preview each one then post.

You have 8 posts in the forums now.

https://www.hobie.com/forums/search.php?keywords=&terms=all&author=JeffZ1&sc=1&sf=all&sk=t&sd=d&sr=posts&st=0&ch=300&t=0&submit=Search

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Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 1:09 pm 
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Joined: Sun Nov 06, 2016 4:46 am
Posts: 35
mmiller wrote:
Quote:
This is a 2014 hull purchased in March of 2015. How common are these cracks?


A very small percentage of Hobie kayaks have any type of warranty issue, so not common. But we build a LOT of kayaks. There are bound to be some issues and that is why we have a strong warranty policy and are liberal with it.

Just get a claim in thru a dealer. Our warranty guys will review it... regardless of age... even if second hand.


I purchased this boat new from a dealer in March of 2015. I have already brought it to Ramsey Outdoor in Ramsey and they verified the damage. They are submitting a claim. I'll let you folks know what happens with Hobie.


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 1:14 pm 
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Posts: 35
jeffreydc wrote:
mmiller wrote:
Quote:
Seems any posts that aren't positive disappear


Definitely not the case. We are very open to any input. I have shut down only a couple threads over the years.

That thread degenerated into bitterness and name calling. Not going to stand for that behavior in our forums. People don't want to read that stuff.

Just keep it to the facts.


In keeping with the facts you deleted my post for calling this guy out for what he is doing. In the OTHER post he started where he bashed Hobie and the intelligence of other board members you deleted that also. But in this day of censorship and snowflakes I guess thats the new norm.


This particular thread is about hull cracking and warranty handling. If you have something to add on the topic, please do. If you don't, let's at least keep it civil.

Saying you have a problem with a kayak isn't bashing. It is factual.

Maybe someone can open a forum just for arguments and name calling. But this isn't it.


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 Post subject: Re: Hull problems
PostPosted: Fri May 11, 2018 1:49 pm 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
kross57 wrote:
Maybe someone can open a forum just for arguments and name calling. But this isn't it.


Agreed.

I asked my warranty staff about the claim. They received it just this hour. They need to check with the warehouse on Monday (closed on Fridays), but there appears to be a couple of hulls there that are the old seat type. They will get back to the dealer.

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Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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