Return to Hobie.com

Hobie Forums

It is currently Mon Oct 22, 2018 3:37 am

All times are UTC - 8 hours [ DST ]




Post new topic Reply to topic  [ 41 posts ]  Go to page Previous  1, 2, 3
Author Message
 Post subject: Re: Hull problems
PostPosted: Thu May 31, 2018 2:57 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12519
Location: Oceanside, California
jcnoslrac wrote:
My 2011 had cracks, the replacement hull (2014) also cracked. Both were olive color, don't know if that had anything to do with it, but my red 2012 has had no issues. No replacement for 2014, but dealership did a plastic weld, which most on these forums don't recommend under water line. Time will tell, but 2 out of 3 with failures doesn't boost my confidence.


If a warranty claim was placed on the 2014 serial number it likely would have related to the original hull (2011) and would have been 7-8 years down the line since the original purchase? Our 2 year followed by an unwritten extended period does max out after awhile.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Thu May 31, 2018 2:59 pm 
Offline
Site Rank - Old Salt

Joined: Sun Apr 20, 2008 6:18 am
Posts: 2983
Location: Sarasota,Key West FL
Two yrs and one month.


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Thu May 31, 2018 3:07 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12519
Location: Oceanside, California
fusioneng wrote:
Two yrs and one month.


?

For valid warranty claims on known issues we typically consider warranty adjustments out to 5-6 years. This is entirely in good faith.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Thu May 31, 2018 3:42 pm 
Offline
Site Rank - Old Salt

Joined: Sun Apr 20, 2008 6:18 am
Posts: 2983
Location: Sarasota,Key West FL
Matt:
I was just being funny that’s all, the guy asked how long the boat is supposed to last, It was just a bad joke.
We owned quite a few Hobies over the years, ( the only kayaks I will ever own because of the mirage drives). We used and beat the heck out all of them all year round (lol because we can, living in S Florida).

Sorry
FE


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Thu May 31, 2018 4:02 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12519
Location: Oceanside, California
No problem. Was confused due to the negativity of this thread! I know kross57 is just frustrated.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Fri Jun 01, 2018 2:04 am 
Offline
Site Rank - Captain

Joined: Sun Nov 06, 2016 4:46 am
Posts: 35
I have nothing against the folks at Hobie. They are doing the best they can within the confines of the company policy. It's the policy I don't agree with.

I really don't see the negativity. More like accuracy. I mean, your warranty IS the worst in the industry. Going beyond it just makes you more even with the rest of the kayak makers.

And the most important questions I have are still unanswered. How long should I expect a Hobie hull to last? Why do your hulls scratch so easily? Why are hulls still cracking at the drive well? I thought that problem was addressed? Why is the Hobie warranty so short? Why do customers have to wait so long for a replacement hull? I'm not being negative. These are valid questions from a concerned customer.

My frustration comes from being without a kayak for so long through no fault of my own. Now I am being proactive to see if I can avoid this in the future.


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Fri Jun 08, 2018 8:37 am 
Offline
Site Rank - Captain

Joined: Sun Nov 06, 2016 4:46 am
Posts: 35
I received my new hull today. All seems shipshape. Now, the warranty clock starts over. Hopefully this one last longer than 3 years.


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Thu Jul 19, 2018 8:39 pm 
Offline
Site Rank - Deck Hand

Joined: Thu Jul 19, 2018 8:06 pm
Posts: 2
I'm wondering how many defective hulls are out there that Hobie never hears from (or about) because they are outside the 2 year warranty or were bought 2nd hand. Owner repaired etc. I have 2 PA14's with topside separation forward and far left in the seat well area that I know are not included in Matts stats. I truly believe the defects are much much more common than Hobie or Matt is aware of. To me, defective is defective. I'll post a few pics tomorrow because I came here for repair suggestions or options for a very difficult location. I'm betting Hobie has seen more than a few in this area.


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Fri Jul 20, 2018 4:55 pm 
Offline
Site Rank - Deck Hand

Joined: Thu Jul 19, 2018 8:06 pm
Posts: 2
I've got great pics of a topside crack in the same area on 2 PA14's,
Matt, (Hobie) I realize this is a 2009 PA14 but a 3500.00 craft should not have this type of topside self destruction. My other 2012 is starting in the exact opp side of this crack. If Hobie wont stand behind it can you or someone else suggest best way to repair and maybe why I'm having this issue? This crack location is difficult & would suggest some type of overlay to repair.
see pics here:
https://imgur.com/a/2QLyVyJ


Last edited by sealteam00 on Wed Jul 25, 2018 1:22 pm, edited 1 time in total.

Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Sun Jul 22, 2018 1:39 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12519
Location: Oceanside, California
Quote:
until i get permissions on this site


There are no permissions related to image and video posting. We do not host images and video, so has to be on a share site... you simply link here.

FAQ: https://www.hobie.com/forums/viewtopic.php?f=21&t=12574

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
 Post subject: Re: Hull problems
PostPosted: Sun Jul 22, 2018 1:40 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12519
Location: Oceanside, California
Quote:
I'm wondering how many defective hulls are out there that Hobie never hears from (or about) because they are outside the 2 year warranty or were bought 2nd hand.


I would say we know about most of them. People claim well past the warranty regardless of ownership.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 41 posts ]  Go to page Previous  1, 2, 3

All times are UTC - 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
© Hobie Cat Company. All rights reserved.
Powered by phpBB® Forum Software © phpBB Group