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PostPosted: Fri Sep 28, 2018 12:09 pm 
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Site Rank - Deck Hand

Joined: Mon Sep 24, 2018 9:30 am
Posts: 3
Just wanted to give a quick shout out to Hobie's warranty team. One of the in-hull eyelets that the backrest seat straps attach to on my new Compass broke, as did one of the retaining clips on the strap hooks.
Within a week, I received delivery of two whole new seat straps and two replacement eyelets. Good thing on the straps -- I've read on this forum that there are issues with the strength of these, and that they've been upgraded.

Big props also to Jessica at Cal Canoe & Kayak in Redwood City -- a quick email to her got the ball rolling on this process.

Ready to stick some striper this weekend. :D


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PostPosted: Fri Sep 28, 2018 12:27 pm 
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Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12520
Location: Oceanside, California
Great to hear you are ready to get back on the water!

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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