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 Post subject: Warranty registration
PostPosted: Wed Jul 17, 2019 2:38 pm 
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Site Rank - Deck Hand

Joined: Wed Jul 17, 2019 2:20 pm
Posts: 3
Hello everyone. I'm new here. I've had my TI for about a year and a half and have developed a leak under the mast V-Bar. From what I read this seems like a serious problem. I can't remember if I registered the warranty or not and can't seem to find out where to go to check. If it turns out that I didn't register it can I still use the warranty?
Thxs in advance for help on this .


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PostPosted: Wed Jul 17, 2019 2:53 pm 
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Hobie Tech / Moderator

Joined: Wed May 28, 2003 1:12 pm
Posts: 1409
Warranty is handled through the dealer - all 2019 hard shell kayaks come with 3 year warranty (2 year for inflatable) And all 2018 and previous model years had 2 year warranties. If you feel you have a warranty issue contact your dealer - there is no way to do that process online or direct - it is always through a Hobie dealer - here's a link to locate your nearest dealer: https://www.hobie.com/dealers/?product_line=islands

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Jacques Bernier
http://www.hobie.com/
http://www.facebook.com/HobieCatCompany


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PostPosted: Sun Mar 22, 2020 12:40 pm 
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Site Rank - Deck Hand

Joined: Wed Jul 17, 2019 2:20 pm
Posts: 3
Thanks Jbernier for the info. I contacted the dealer and yes they honored the warranty and sent me a new hull. They were very nice about the whole issue and seemed happy to help me. I'm very pleased with their service and love the newl TI hull.


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PostPosted: Sun Mar 29, 2020 2:39 pm 
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Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 13662
Location: Oceanside, California
Great to hear! Thanks!

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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