Return to Hobie.com
Hobie Forums
It is currently Fri Dec 14, 2018 10:11 pm

All times are UTC - 8 hours [ DST ]




Post new topic Reply to topic  [ 40 posts ]  Go to page 1, 2, 3  Next
Author Message
PostPosted: Fri Jul 06, 2018 2:18 am 
Offline
Site Rank - Captain

Joined: Sat May 26, 2012 7:20 am
Posts: 143
Location: Bulgaria
Maybe something should change because these straps are not strong enough. These are pictures of three different kayaks with owners weighing less than 90kg.

Image
Image
Image

For the moment, we found a cheap solution that I think will benefit other people who have similar issues.
Nite Ize S-Biner Size 4 Durable Carabiner




Sent from my iPhone using Tapatalk Pro


Top
 Profile  
 
PostPosted: Fri Jul 06, 2018 11:57 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12565
Location: Oceanside, California
There was a problem with materials the vendor was using to mold the hooks which was corrected. Any broken hook is covered by warranty.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Fri Jul 06, 2018 11:07 pm 
Offline
Site Rank - Captain

Joined: Fri Dec 15, 2017 10:43 am
Posts: 46
Matt when were the updated straps released?
Thanks
Dave


Top
 Profile  
 
PostPosted: Sat Jul 07, 2018 2:00 pm 
Offline
Site Rank - Captain

Joined: Sat May 26, 2012 7:20 am
Posts: 143
Location: Bulgaria
Thanks Matt,
what is the part number of this part, because I only find straps for old Hobie seats?
If only the hook is changed then the strap will have to be stitched because otherwise it can not be changed. I suppose it should be something like this: 81259001 SEAT STRAP w/HOOK


Top
 Profile  
 
PostPosted: Sat Jul 07, 2018 5:31 pm 
Offline
Site Rank - Captain

Joined: Fri Dec 15, 2017 10:43 am
Posts: 46
My dealer gave me a replacement pair he just received from Hobie. The straps are in an unlabeled bag with the part # 81701019 hand written.

I broke one last week and he took one off of his in stock compass's so I now have a spare pair.

Dave


Top
 Profile  
 
PostPosted: Sun Jul 08, 2018 3:18 am 
Offline
Site Rank - Captain

Joined: Sat May 26, 2012 7:20 am
Posts: 143
Location: Bulgaria
Thanks @fiddlefadel, now I saw in the Compass Parts Guide, there are left and right straps.
Strap Assembly RT 81701019
Strap Assembly LT 81701020


Top
 Profile  
 
PostPosted: Tue Jul 10, 2018 9:28 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12565
Location: Oceanside, California
Is a running change... no indication of exactly when it happened.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Mon Jul 16, 2018 11:28 am 
Offline
Site Rank - Deck Hand

Joined: Mon Mar 27, 2017 8:55 am
Posts: 7
We have one Compass in our rental fleet and have broken the original two straps as well as two of the four replacements sent to us. While we have two intact hooks at the moment we cannot send it out on rental as we have no faith they will last more than an hour. It is very frustrating to have a useless boat and no indication of when proper replacements will ship.


Top
 Profile  
 
PostPosted: Tue Jul 17, 2018 5:12 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12565
Location: Oceanside, California
Unfortunately changes in design, parts production does take some time. I believe new hooks are here or very soon will be.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Tue Jul 17, 2018 9:19 pm 
Offline
Site Rank - Captain

Joined: Fri Dec 15, 2017 10:43 am
Posts: 46
mmiller wrote:
Unfortunately changes in design, parts production does take some time. I believe new hooks are here or very soon will be.



Matt how will we know when this happens and how do we get the new ones.

Currently I'm hesitant to go far from my launch point. The last time my bracket broke I had to pedal 2 miles sitting upright holding the base of the seat.

Dave


Top
 Profile  
 
PostPosted: Wed Jul 18, 2018 8:25 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12565
Location: Oceanside, California
You can use line as a backup for the hook. Tied through the strap and the eye.

New straps would be received via warranty claim.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Wed Jul 18, 2018 9:32 am 
Offline
Site Rank - Captain

Joined: Fri Dec 15, 2017 10:43 am
Posts: 46
Matt do we have to wait to break a hook to get a replacement? If improved units are available I'd like to get them and not have to go through the breakage scenario. I'd have much more confidence to go farther from my launch point.

I feel that new straps should be supplied to all Compass owners! I don't feel that we should have to go through the breakage scenario to get updated straps.

Regards
Dave


Top
 Profile  
 
PostPosted: Wed Jul 18, 2018 11:35 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12565
Location: Oceanside, California
They are not available. Failure is somewhat limited. We are not seeing a high percentage.

Once we have complete straps and hook assemblies... will take some time to manufacture... we will let dealers know.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Thu Jul 19, 2018 3:19 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12565
Location: Oceanside, California
FYI...

There is a HIGH probability that the reason the hooks and possibly eyes are breaking on some of these boats is related to the hook "capsizing" on the eye when not loaded. The hook may be inverted when the seat is then loaded which causes an unnatural load on both parts.

Check the alignment of the hook in the eye before pushing back on the back rest.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Wed Jul 25, 2018 3:00 pm 
Offline
Site Rank - Deck Hand

Joined: Tue Apr 17, 2018 9:36 pm
Posts: 4
Matt, please provide a photo of the "proper way" to load the hook to the eye per your "hooks capsizing on the eye" comment. Also, I agree with Dave that it is very unsettling to go out several miles offshore and worrying about the seat strap or padeye breaking, I have a bad back so it will be bad for me to peddle back with a loose seat.

Finally, Hobie should be sending us the replacement parts, once they are available, shipped by the dealers since they have our mailing address before the item actually break and we have to submit a replacement under warranty. Good customer service would be to send replacements, once they are available, before they break on a customer kayaking far offshore. Customers can replace the parts and have peace of mind that the product is reliable. Thanks.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 40 posts ]  Go to page 1, 2, 3  Next

All times are UTC - 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
© Hobie Cat Company. All rights reserved.
Powered by phpBB® Forum Software © phpBB Group