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PostPosted: Mon Sep 24, 2018 9:21 am 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
Possible the hook was not oriented correctly and twisted the eye to failure. I would replace the straps as well for a boat at that vintage. Your dealer can do that via warranty.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Mon Sep 24, 2018 11:20 pm 
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Joined: Mon Feb 05, 2018 4:44 pm
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Picked up replacement eye at local dealer and will install next days.
In order to get replacement straps the dealer files a warranty claim or do they have these in stock?
Thanks for quick response as usual. Have been enjoying my trips in kayak I can actually lift into truck w/o worries of back problems.


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PostPosted: Tue Sep 25, 2018 8:31 am 
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Location: Oceanside, California
They likely do not have in stock, so get a claim in.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Mon Oct 08, 2018 11:10 am 
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Also, for the new Compass and Compass Duo we changed the strap connection geometry to further reduce the loads.[/quote]


Matt do you have a picture of this change, my dealer does not have a 2019 Compass yet.
Mine is a March build also.

Thanks
Dave


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