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PostPosted: Mon Sep 24, 2018 9:21 am 
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Location: Oceanside, California
Possible the hook was not oriented correctly and twisted the eye to failure. I would replace the straps as well for a boat at that vintage. Your dealer can do that via warranty.

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Hobie Cat USA


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PostPosted: Mon Sep 24, 2018 11:20 pm 
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Joined: Mon Feb 05, 2018 4:44 pm
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Picked up replacement eye at local dealer and will install next days.
In order to get replacement straps the dealer files a warranty claim or do they have these in stock?
Thanks for quick response as usual. Have been enjoying my trips in kayak I can actually lift into truck w/o worries of back problems.


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PostPosted: Tue Sep 25, 2018 8:31 am 
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Location: Oceanside, California
They likely do not have in stock, so get a claim in.

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Director of Parts and Accessory Sales
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Hobie Cat USA


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PostPosted: Mon Oct 08, 2018 11:10 am 
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Joined: Fri Dec 15, 2017 10:43 am
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Also, for the new Compass and Compass Duo we changed the strap connection geometry to further reduce the loads.[/quote]


Matt do you have a picture of this change, my dealer does not have a 2019 Compass yet.
Mine is a March build also.

Thanks
Dave


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PostPosted: Sat Oct 27, 2018 4:32 pm 
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Joined: Wed Sep 05, 2018 1:39 pm
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Today, to prevent a personal on the water emergency, I pulled the two plugs that break that have the eyelets on them. I first, cut the existing molded in eyelets off. I drilled out a hole in them and installed a stainless threaded eyelet with a washer in the back. I screwed them back in and connected the seat straps with the d rings that I installed. It seems to be bullet proof but I won't know until I get back on the water. I saw this suggestion on the internet so it isn't my idea but seemed like a good option.

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PostPosted: Sun Oct 28, 2018 4:38 am 
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Joined: Sat Aug 04, 2018 5:40 am
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Good morning..... Matt, what part number do I ask my dealer to file a claim on for my Compass hooks/straps? Thanks....


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PostPosted: Sun Oct 28, 2018 4:53 am 
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Joined: Sat May 26, 2012 7:20 am
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Location: Bulgaria
https://static.hobiecat.com/digital_ass ... JlzmhP.pdf

Seat Strap Assembly Right - 81701019
Seat Strap Assembly Left - 81701020



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PostPosted: Fri Nov 09, 2018 2:40 pm 
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Joined: Wed Sep 05, 2018 1:39 pm
Posts: 7
Here's my seat straps fix.Image

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PostPosted: Sat Nov 10, 2018 4:46 pm 
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5 hours of peddling and strong wind and current today. The strap fix was a non issue. I forgot that I had done the mods till I was home and cleaning the Compass up. So far so good.

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PostPosted: Sun Nov 11, 2018 10:33 pm 
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Well... the replacement eye installed was holding up for last weeks. But now the actual strap plastic broke as others reported.... as I had some seat cushions I could place behind backrest and the crate I was able to continue... but still hope to get this fixed in next days before next trip.
I sent a message to my dealer asking to file a warranty request.
As this happened on right side I am certain it will happen at some point also on left so hoping I get both sides replaced with proper material.
Will they be able to get the replacement for both sides? I am using my kayak almost every weekend, so a failure on left side will happen at some point.


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