Sorry for the broken part. We do not ship direct and we do not service direct. We have a dealer network and they handle any warranty claims and service after the sale. Simply contact ACK and file a claim. We can get them shipped as soon as tomorrow if you get the claim in.
Fyi, I know you already purchased, but others reading a post like this can possibly avoid this sort of hassle. From our Find a Dealer link:
Quote:
Why Buy Local?
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by Hobie Cat Company
Hobie strongly recommends that you purchase your Hobie products through your local dealer whenever possible. Due to the unique design aspects and features of our products, your specialty retailer will provide the hands-on service and product assembly to ensure you receive the ultimate satisfaction from your Hobie. It is important to be aware that our warranty policy states that any warranty service must be performed by the dealer from whom the boat was purchased, unless the buyer has moved, or is traveling when the warranty service is required.
Enjoy your new Hobie, and be assured that Hobie Quality and Value is first and foremost in our minds from the moment we design a product, through its construction and ultimately extends to our selection of dealers to service the sale. We very much appreciate your business.