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PostPosted: Tue Aug 18, 2020 9:24 am 
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Joined: Tue Aug 18, 2020 9:08 am
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I purchased a 2020 Hobie outback on 6/26/20 Ive taken it out 4 times and have had a minimum of 5 gallons of water inside every trip. The front hatch has both gaskets installed and seems to be sealing the screw-in plug has the o-ring and is tight Ive searched for cracks i cannot find anything wrong. Please help.... Im very dissipointed we all know what these things cost im beginning to wonder if I made the wrong choice in kayaks.


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PostPosted: Tue Aug 18, 2020 12:34 pm 
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Dry out the hull and use a water hose on each potential spot and check for water in the hull after soaking each spot. Then fill the hull with a water hose and look to see if it drains out.


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PostPosted: Wed Aug 19, 2020 9:59 am 
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Sounds good I will try that today. Thanks


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PostPosted: Wed Aug 19, 2020 10:00 am 
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Matt Blackfish wrote:
Dry out the hull and use a water hose on each potential spot and check for water in the hull after soaking each spot. Then fill the hull with a water hose and look to see if it drains out.

Sounds good to me I will try that today. Thanks


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PostPosted: Wed Aug 19, 2020 6:18 pm 
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JRivers wrote:
Matt Blackfish wrote:
Dry out the hull and use a water hose on each potential spot and check for water in the hull after soaking each spot. Then fill the hull with a water hose and look to see if it drains out.

Sounds good to me I will try that today. Thanks


Well, The Hull is cracked the rear skupper hole has a split in it.
[img][img][/img][/img]


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PostPosted: Wed Aug 19, 2020 11:29 pm 
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Joined: Tue Nov 19, 2013 11:48 pm
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Location: Missoula, Montana
Make a warranty claim, and stop using the kayak. It isn't safe to use a kayak which will let in 5 gallons of water during a trip.


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PostPosted: Thu Aug 20, 2020 11:23 am 
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pmmpete wrote:
Make a warranty claim, and stop using the kayak. It isn't safe to use a kayak which will let in 5 gallons of water during a trip.

Oh yea,, 5 gallons was a very low ball estamation. Thanks , They are working on it.


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PostPosted: Fri Jan 01, 2021 11:59 pm 
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Joined: Sat Aug 17, 2019 10:47 am
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My 2019 had a crack at one of the rear scuppers, they replaced it, no problem. Great service.


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PostPosted: Thu Feb 25, 2021 1:45 pm 
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My 2019 had a crack at one of the rear scuppers, they replaced it, no problem. Great service.

How long did the process take?
Just submitted my claim last week, hole around rear scupper hole area.


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PostPosted: Thu Mar 04, 2021 10:14 am 
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ArmyDogg wrote:
My 2019 had a crack at one of the rear scuppers, they replaced it, no problem. Great service.

How long did the process take?
Just submitted my claim last week, hole around rear scupper hole area.


I was notified by the dealer that my hull was approved for warranty, what happens next?
the dealer told me he thinks they will ship to him and I need to go down and swap them out, I have heard others on social media say the new hull was shipped to them and had to prove to Hobie they destroyed the old hull.


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PostPosted: Thu Mar 04, 2021 10:54 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 14227
Location: Oceanside, California
Typically shipped to the dealer. They then cut the warrantied hull and send us the serial number area of the hull as proof.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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