I'm hoping that someone from Hobie (Matt Miller?) sees this and can direct me to the right place. Long story short, I pre-ordered a Lynx through Austin Canoe and Kayak (ACK) right when it was announced. My Lynx was delivered to ACK in June 2021, but it had a pretty significant hull puncture just left of the Mirage drive port. The folks at ACK pointed it out to me immediately and informed me that they'd already turned it in for a warranty replacement. They told me to take that hull in the interim and provided instructions on how it could be patched until a replacement came in. I patched it as instructed and have been using it (quite happily, to be clear). I spoke with the ACK store manager in November and he told me that he expected to get new inventory from Hobie in the early spring of 2022 from which my replacement would be pulled.
Unfortunately just before New Year's Day, I received a call from the manager of ACK telling me that the store had been sold and that all outstanding warranty claims would need to be handled by someone else. At the time he couldn't tell me who that might be, though he did say that my best bet was likely to take it up with Hobie directly. I opened a support case with Hobie via this form 4-5 days ago:
https://www.hobie.com/contact-us/and have heard nothing in response.
For what it's worth, the closest Hobie dealer to Austin is about 3.5 hours away in Dallas. I'd prefer not to have to complete this warranty claim with a store that requires a 7 hour round-trip drive to pick up the replacement, but if that's the only way that it can work, so be it. However, minimally I'd like to hear something from Hobie on how to proceed. Matt Miller, are you able to help out here? If not, do you have any idea what I should do?