Be sure you read the sail hoist FAQ. Most of the issue is likely technique... which has damaged the sail. http://www.hobiecat.com/forums/viewtopic.php?f=18&t=371
Most important part:
Keep the batten tension to a minimum. Hoist the sail slowly, while feeding into the mast opening. When the sail gets about 3/4's of the way up, begin aggressively feeding at the bottom opening and reduce the amount of halyard effort. If the halyard is pulled tight when the sail is not being fed into and up the track, you will have problems. The sail luff will pull taunt and the curve shape will bind in the (straight) mast track. Lower the sail slightly and begin feeding again.
The best way to feed the sail is to stand in front of the mast and reach around either side to "sandwich" the sail between two hands (above the feeder opening) and push the sail up the track. Pull with the halyard, only the slack created, then feed again. If the sail binds, lower slightly and begin feeding again. This technique can be done by one person, but is certainly easier with two working together. It is VERY important that the person on the halyard only pulls the slack up the mast and does not get ahead of the feeder.