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PostPosted: Sun Mar 22, 2020 2:20 pm 
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Joined: Thu Jul 10, 2014 10:41 am
Posts: 3
I have a I9s purchased in 2016, always kept in a cool shed partly inflated, and only exposed to sun, etc, for about 6-8 weeks during summer cruising.

I topped up the air and put it in the water three days ago and about 15 minutes later it was sinking and I just barely made it back to my boat. I pulled it aboard and used soapy water to check for leaks. It had large leaks from both ends, just under the black caps that have the handles and rudder attachment.

I contacted Hobie by email and was basically told tough luck. It was implied that by leaving it in a boatshed with air in it I was doing something "wrong". To quote that years owners manual,
Store out of Weather
or
Store your kayak in the rolling bag or inflated in a cool, dry environment out of the elements.


You don't get much cooler than seattle and our shed is dry.

So I would really like some help getting this put right. I realize the warranty says two years, but this is not right. I bought this mew from Hobiecats Northwest in Seattle. apparently the owner has retired and this business is now kaput.


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PostPosted: Mon Mar 23, 2020 9:21 am 
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Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 13296
Location: Oceanside, California
Inflatable kayaks have "expiration dates". Materials and glue age unlike roto-molded polyethylene. They are not life purchases unfortunately. We do extend support via pro rated replacement... at a cost depending on how old. Not sure if your boat exceed this scale or not. Contact another local dealer (Once this Covid situation settles down). We are currently closed.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Fri Mar 27, 2020 5:37 am 
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Joined: Mon Jan 25, 2016 3:18 pm
Posts: 141
mmiller wrote:
Inflatable kayaks have "expiration dates". Materials and glue age unlike roto-molded polyethylene. They are not life purchases unfortunately. We do extend support via pro rated replacement... at a cost depending on how old. Not sure if your boat exceed this scale or not. Contact another local dealer (Once this Covid situation settles down). We are currently closed.


Matt, for heavy users (2-3x per week for 10 mo per year)...I'm looking to replace my i11s hull BEFORE any seam failures. Will pro rated price apply only after failures?


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PostPosted: Fri Mar 27, 2020 8:31 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 13296
Location: Oceanside, California
Yes. It is a warranty program that would only apply to a failed product.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Fri Mar 27, 2020 9:05 am 
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Site Rank - Deck Hand

Joined: Thu Jul 10, 2014 10:41 am
Posts: 3
I will follow up with you after the virus crisis.

I do find it hard to understand that a company with your reputation can market a $2000 plus product, and expect it to only last for a couple of years with good care. I really do look forward to what you might suggest for repair or partial replacement once you see my I9s.


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PostPosted: Fri Mar 27, 2020 11:09 am 
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Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 13296
Location: Oceanside, California
Unfortunately, this is the issue with inflatable products sometimes. They are really great for tight storage and easier transportation, but wear and materials breakdown is a common problem.

Down in he Virgin Islands, at a yacht charter company, I saw mountains of discarded inflatable dinghies. We keep striving for better materials and seam glues. They are getting better all the time. It is odd that some last many many years and others can fail sooner. Higher temperatures and over inflation seem to be major contributors to reduced life span. Maybe repeated inflation, folding, hot storage in trunks or sheds... just wears them out.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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