warranty question

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snaylor

Post subject: warranty question

Posted: Thu Jul 30, 2009 2:00 pm

Site Rank - Deck Hand

Joined: Thu Jul 30, 2009 1:45 pm
Posts: 1

I have just purchased a new inflatable mirage 12ft kayak while on vacation. I heard that the only way to get it serviced if there are problems is to take it back to the original dealer I purchased it from. It this true? It doesn't seem like a correct statement to me but it was from a loacal dealer in the area in which I live. I hope I don't have to drive 400 miles just to get it repaired or serviced when I get home. Please help.

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mmiller

Post subject: Re: warranty question

Posted: Thu Jul 30, 2009 3:10 pm

Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 15034
Location: Oceanside, California

We will cover warranty issues regardless of the dealer involved.

That is a statement we include to encourage buyers to purchase from a local dealer. Many consumers buy products on the Internet and then leave service issues to the local guys... not cool. Dealers are independent / not connected to Hobie Cat.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

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