Return to Hobie.com
Hobie Forums
It is currently Thu Dec 13, 2018 4:29 pm

All times are UTC - 8 hours [ DST ]




Post new topic Reply to topic  [ 21 posts ]  Go to page 1, 2  Next
Author Message
PostPosted: Tue Feb 02, 2016 10:14 am 
Offline
Hobie Tech / Moderator

Joined: Mon Feb 11, 2008 4:34 pm
Posts: 235
Location: Hobie Cat: Oceanside, CA
I have emailed all registered owners of 2016 model inflatable kayaks to inform them of the situation. For any that are unregistered and visit our forums, here is a copy of the email:

Dear Hobie Kayak Owner,

I hope you’re enjoying your new inflatable kayak! I’m reaching out to all registered owners of the 2016 model inflatable kayaks. We have had some develop steering issues in which the steering can become tight or even bind up completely.

The friction is coming from a variance in the lines running through the tubing. We will have two update options if you are experiencing this. Either will come with a lifetime warranty to the steering system.

The first and quickest fix will be to swap out the existing Spectra lines with a 3/64” stranded stainless steel wire. While we normally use Spectra on all of our kayaks, the wire has passed all of our friction, wear, and corrosion testing with great results.

Since our future production will be a change to a new tube and a new line, we would like to make this option available as well. Your kayak will need to be shipped back and be updated which would be about a three to four week turnaround.

You can certainly do the wire update if you have a trip soon, or are not able to give up your kayak for the time needed for the tube/line update. Then, when you’re able, the kayak can come back here to have the new lines and tubes installed.

We will also be including a new reinforced steering handle base mounts with either update. This is the part at the bottom of the steering handle that clips into the seat.

Please contact your dealer to either get the wire kit or arrange to have your kayak sent back here to California. I apologize for the inconvenience and hope it doesn’t get in the way of your kayaking adventures too much.

Brendan Castile
Warranty Manager
Hobie Cat

_________________
Brendan Castile


Top
 Profile  
 
PostPosted: Wed Feb 03, 2016 10:54 am 
Offline
Site Rank - Captain

Joined: Mon Jan 25, 2016 3:18 pm
Posts: 130
Hi, at what point will the new i11s/i12s models with updated steering wires/handle mounts be available for sale?


Top
 Profile  
 
PostPosted: Wed Feb 03, 2016 11:35 am 
Offline
Hobie Tech / Moderator

Joined: Mon Feb 11, 2008 4:34 pm
Posts: 235
Location: Hobie Cat: Oceanside, CA
It depends on the dealer, but a few have received updated boats already (returned inventory) and others will within a few weeks (new inventory).

_________________
Brendan Castile


Top
 Profile  
 
PostPosted: Mon Feb 08, 2016 9:57 am 
Offline
Site Rank - Captain

Joined: Sun Jan 27, 2013 10:47 am
Posts: 117
Location: Oregon Coast
Brendan- I bought an i11S from dealer stock last week, steering worked fine during my first test ride over the weekend.

Is this issue one where owners should pay attention to the steering input force and get it retrofitted only if it the force required increases and/or it binds up? Or are you planning to retrofit all the boats with this potential problem? cheers, roger

ps- love the i11S!

_________________
2019 Outback 'Fish Retriever'
2016 i11s 'Go Cougs!'
2012 Oasis and 2012 PA12 (moved on but not forgotten...)


Top
 Profile  
 
PostPosted: Mon Feb 08, 2016 1:49 pm 
Offline
Hobie Tech / Moderator

Joined: Wed May 28, 2003 1:12 pm
Posts: 1368
The issue becomes worse over time (especially if the boat gets folded a lot - the tubes are pinching) Any Hobie kayak dealer can either get you the wire upgrade - or return the kayak for the re-work. Takes about a week here and the shipping time back n forth.

_________________
Jacques Bernier
http://www.hobiecat.com/
http://www.facebook.com/HobieCatCompany


Top
 Profile  
 
PostPosted: Thu Mar 03, 2016 8:43 pm 
Offline
Site Rank - Captain

Joined: Mon Jan 25, 2016 3:18 pm
Posts: 130
Bcastile wrote:
It depends on the dealer, but a few have received updated boats already (returned inventory) and others will within a few weeks (new inventory).


As of now, can you confirm which dealers have the new updated i11s in their inventory? I'm looking locally at Campmor (Paramus, NJ), and online at Austin Kayak, but I'll buy from anywhere that has the new, fixed boats. Thanks!


Top
 Profile  
 
PostPosted: Mon Apr 18, 2016 8:14 am 
Offline
Site Rank - Deck Hand

Joined: Thu Apr 14, 2016 8:03 pm
Posts: 3
I just purchased an i12s. Had to wait for the dealer (Southwind Kayak in Irvine) to get new stock in. Can you confirm this will have had the factory refit? Is there any way I can tell?


Top
 Profile  
 
PostPosted: Tue Apr 19, 2016 10:24 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12564
Location: Oceanside, California
Anything shipped after the announcement in early February would have be corrected.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


Top
 Profile  
 
PostPosted: Wed Apr 20, 2016 7:08 pm 
Offline
Site Rank - Captain

Joined: Mon Jan 25, 2016 3:18 pm
Posts: 130
mmiller wrote:
Anything shipped after the announcement in early February would have be corrected.


Can you confirm with model # that my i11s has the new steering wire? Because, they definitely look and feel like spectra to me. I purchased mine from Campmor in mid-March, they got their stock in mid Feb I believe.


Top
 Profile  
 
PostPosted: Thu Apr 21, 2016 10:00 am 
Offline
Hobie Tech / Moderator

Joined: Wed May 28, 2003 1:12 pm
Posts: 1368
All kayaks come with Spectra - only the wire kits for rework in the field - if you bought a kayak from a dealer it will have spectra.

_________________
Jacques Bernier
http://www.hobiecat.com/
http://www.facebook.com/HobieCatCompany


Top
 Profile  
 
PostPosted: Sat Apr 23, 2016 11:32 am 
Offline
Site Rank - Captain

Joined: Mon Jan 25, 2016 3:18 pm
Posts: 130
Jbernier wrote:
All kayaks come with Spectra - only the wire kits for rework in the field - if you bought a kayak from a dealer it will have spectra.


Thank you, I misread the original post and thought the factory replacement was wire as well.


Top
 Profile  
 
PostPosted: Fri Jun 03, 2016 12:57 pm 
Offline
Site Rank - Deck Hand

Joined: Fri Jun 03, 2016 12:24 pm
Posts: 6
I just bought my i11S two weeks ago and only registered it today, so I did not get a letter about the issue, and my dealer did not tell me about it. I understand that my two options are to do the replacement myself or send the boat back to Hobie for the replacement, but if I try to do it myself and I am not satisfied with the result, will I still be able to send it back to Hobie?


Top
 Profile  
 
PostPosted: Fri Jun 03, 2016 7:46 pm 
Offline
Site Rank - Old Salt

Joined: Sat Aug 16, 2014 4:00 pm
Posts: 502
mmiller wrote:
Anything shipped after the announcement in early February would have be corrected.

I think he meant "would have beEN corrected", as in problem already solved based on ship date. The serial number encodes the mfg year and maybe(?) the month... decoding info can be found searching this forum.

It would make no sense to read it as "would have TO be corrected", as in problem never will be solved.

_________________
My Hobie i12s... sailboat in a suitcase!


Top
 Profile  
 
PostPosted: Sun Jun 05, 2016 9:16 am 
Offline
Site Rank - Deck Hand

Joined: Thu Apr 14, 2016 9:39 am
Posts: 11
Brendan Castile,
I have had several issues dealing with the recall of the Hobie i11 steering and binding. Please give me a return call at 830-214-4390 . Thank you !
Rj

_________________
Rj
Texas Hill Country
New Braunfels, Texas


Top
 Profile  
 
PostPosted: Fri Jun 17, 2016 6:56 am 
Offline
Site Rank - Deck Hand

Joined: Fri Jun 17, 2016 6:52 am
Posts: 1
Question? I just ordered a I12s and I9s from my local dealer here in Houston Tx. What are the chances of this steering problem effecting these?


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 21 posts ]  Go to page 1, 2  Next

All times are UTC - 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
© Hobie Cat Company. All rights reserved.
Powered by phpBB® Forum Software © phpBB Group