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PostPosted: Thu Jul 20, 2017 10:14 pm 
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Site Rank - Deck Hand

Joined: Sun Jul 03, 2016 11:52 pm
Posts: 15
Hi,

Due to problems with my steering cables I brought my kayak mid May 2017 to my dealer, who after a week sent it to Hobie Netherlands and there it sits now since that time.

I am not getting any information about the status, what is the problem or time of repair.

Only statement I am getting is
- we have main season now

I already called Hobie Netherlands direct, they confirmed the kayak is there, I asked to respond to my mail, no answer.

This is pretty disappointing.

Has anyone had her/his kayak for repairing sent to Hobie and how long did this take ?

I have kayak main season as well ...


cu

Uwe


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PostPosted: Thu Jul 20, 2017 10:25 pm 
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Site Rank - Deck Hand

Joined: Sun Jul 03, 2016 11:52 pm
Posts: 15
Just saw that Tapapalk has cut the title of my thread. It should have called :

I12s since more than 2 months on warranty with Hobie ... nothing happens.

Apologies...


cu

Uwe


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PostPosted: Fri Jul 21, 2017 8:21 am 
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Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12518
Location: Oceanside, California
Don't really know what their warranty turn around would be. They are a distributor. Of course this is also your kayaking season. I will contact them to see if we can get them any help they require to get this done.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Fri Jul 21, 2017 8:26 am 
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Hobie Tech / Moderator

Joined: Wed May 28, 2003 1:12 pm
Posts: 1367
I've contacted Hobie Kayak Holland to try and understand what they're in need of to complete the repair. (you're copied Uwe)

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Jacques Bernier
http://www.hobiecat.com/
http://www.facebook.com/HobieCatCompany


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PostPosted: Fri Jul 21, 2017 8:50 am 
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Site Rank - Deck Hand

Joined: Sun Jul 03, 2016 11:52 pm
Posts: 15
Hi Matt, Jaques,

got your mails in the meantime and I suggest we proceed on mail exchange now, rather than in "public"

Many thx for quick response and I am glad you guys read here as well.

Regards

Uwe


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