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| I12s since more than 2 months on warranty with Hobie ... not http://www.hobie.com/forums/viewtopic.php?f=47&t=61115 |
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| Author: | UweK [ Thu Jul 20, 2017 10:14 pm ] |
| Post subject: | I12s since more than 2 months on warranty with Hobie ... not |
Hi, Due to problems with my steering cables I brought my kayak mid May 2017 to my dealer, who after a week sent it to Hobie Netherlands and there it sits now since that time. I am not getting any information about the status, what is the problem or time of repair. Only statement I am getting is - we have main season now I already called Hobie Netherlands direct, they confirmed the kayak is there, I asked to respond to my mail, no answer. This is pretty disappointing. Has anyone had her/his kayak for repairing sent to Hobie and how long did this take ? I have kayak main season as well ... cu Uwe |
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| Author: | UweK [ Thu Jul 20, 2017 10:25 pm ] |
| Post subject: | Re: I12s since more than 2 months on warranty with Hobie ... |
Just saw that Tapapalk has cut the title of my thread. It should have called : I12s since more than 2 months on warranty with Hobie ... nothing happens. Apologies... cu Uwe |
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| Author: | mmiller [ Fri Jul 21, 2017 8:21 am ] |
| Post subject: | Re: I12s since more than 2 months on warranty with Hobie ... |
Don't really know what their warranty turn around would be. They are a distributor. Of course this is also your kayaking season. I will contact them to see if we can get them any help they require to get this done. |
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| Author: | Jbernier [ Fri Jul 21, 2017 8:26 am ] |
| Post subject: | Re: I12s since more than 2 months on warranty with Hobie ... |
I've contacted Hobie Kayak Holland to try and understand what they're in need of to complete the repair. (you're copied Uwe) |
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| Author: | UweK [ Fri Jul 21, 2017 8:50 am ] |
| Post subject: | Re: I12s since more than 2 months on warranty with Hobie ... |
Hi Matt, Jaques, got your mails in the meantime and I suggest we proceed on mail exchange now, rather than in "public" Many thx for quick response and I am glad you guys read here as well. Regards Uwe |
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