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 Post subject: i11s steering problem
PostPosted: Sun Jun 10, 2018 9:48 am 
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Joined: Sun Jun 10, 2018 7:19 am
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I purchased a new i11s last summer and I have the same steering cable problem reported by other i11s owners (handle becomes nearly impossible to turn). I have the Spectra cables, and I don't over-bend the steering cable or stack gear on top of it. I reported the issue to the dealer last summer, and dropped the Kayak off for warranty service. Although I pointed out that Hobie forum users reporting same issue had their steering cable replaced, dealer indicated that the "fix" was to lube the steering cable. Dealer also reported they didn't test the effectiveness of the repair on the ease of steering.

I trusted the dealer and the lauded Hobie customer support experience and didn't question their judgement to 1) not replace the cable and 2) not test the effectiveness of the repair. My i11s STILL has the steering cable problem and now I'm really ticked off that it wasn't replaced and I have to start the process over again. My wife and kids can't use the Kayak at this point, and I can barely force the handle to turn past the 12'oclock position.

The serial number from the Mirage drive is 274904.

Frustrated with Hobie at this point :(


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PostPosted: Sun Jun 10, 2018 6:05 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 12364
Location: Oceanside, California
Send and email to warranty@hobiecat.com

My staff can help to direct the dealer with an appropriate report or solution.

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Sun Jun 10, 2018 6:47 pm 
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Joined: Sun Jun 10, 2018 7:19 am
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Thank you for the prompt reply. Email sent as instructed.


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PostPosted: Tue Jun 12, 2018 2:19 pm 
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Joined: Sun Jul 03, 2016 11:52 pm
Posts: 15
mmiller wrote:
Send and email to warranty@hobiecat.com

My staff can help to direct the dealer with an appropriate report or solution.


Had the same problem and was finally fixed by Hobie ( took weeks )

I could test it last week in the baltic sea - all good now and works very smooth


cu
Uwe


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