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 Post subject: Production update
PostPosted: Thu May 20, 2021 1:11 pm 
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Joined: Thu Mar 11, 2021 10:03 pm
Posts: 15
Does Hobie have any production update news on progress with inflatables and when they may be arriving at dealers?
Thanks - I paid for an ITrek 11 in mid-January so am looking forward to any update news after production problems.


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 Post subject: Re: Production update
PostPosted: Thu May 20, 2021 1:38 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 14524
Location: Oceanside, California
Contact your dealer. They got an update recently.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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 Post subject: Re: Production update
PostPosted: Tue May 25, 2021 5:36 am 
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My dealer originally told me my iTrek Duo (ordered in February) would most likely ship in May, then adjusted to June timeframe based on the latest info from Hobie received in May.

Shortly after this, Hobie changed the main page for the Duo from "Coming in 2021" to "Coming in early 2022".

I contacted the dealer and asked if these were actually moved out that far (no way I'm leaving over $4k sitting on an order for a YEAR!) - and was told they have no idea. They saw the same thing on the Hobie site, and are waiting on an answer.

So, the response "ask your dealer", doesn't hold water. Apparently, dealers aren't getting the information they need either.

The question is fairly simple, and one that Hobie should be able to answer. Are the new inflatables going to start shipping soon (i.e. within 4-6 weeks), or are they more than 6 months out?

The answer will determine whether I ask for a refund or not... but no answer will guarantee I ask for a refund.


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 Post subject: Re: Production update
PostPosted: Tue May 25, 2021 8:17 am 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
Dealerships are getting regular updates. A specific salesperson may not be in the loop.

In the first week of May, as noted on the website, dealers were informed that we have a new "Re"-launch date of Q1 2022.

This is very disappointing for us, dealers, and consumers. Quality issues along with severe production delays have forced our hands.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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 Post subject: Re: Production update
PostPosted: Tue May 25, 2021 12:30 pm 
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Joined: Fri Jan 15, 2021 6:30 am
Posts: 90
This discussion helped me because the sole Hobie expert at my dealership expressed much more optimistic expectations a short while ago. Maybe the notice to dealers should be repeated or rephrased. Anyway I now see where the ETA is posted on the product website. Maybe Hobie can use this delay to incorporate a utility socket on iTreks, for bimini or sail.


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 Post subject: Re: Production update
PostPosted: Tue May 25, 2021 2:47 pm 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
Quote:
Maybe Hobie can use this delay to incorporate a utility socket on iTreks, for bimini or sail.


Have already requested this one! At the minimum a kit to add.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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 Post subject: Re: Production update
PostPosted: Fri Sep 10, 2021 12:48 pm 
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Joined: Sat Mar 13, 2021 7:45 pm
Posts: 3
Does Hobie actually have a goal for inflatable order leadtime? I paid a full purchase price for two (2) I Trek 9 in March, 2021 and I am now being told delivery out in June, 2022. I am sorry, but who ever is running Supply Chain needs to consider customer satisfaction! I can't believe Hobie is forced to pay 140% of their Cost of Goods fifteen months ahead of scheduled delivery!


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 Post subject: Re: Production update
PostPosted: Fri Sep 10, 2021 4:42 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 14524
Location: Oceanside, California
My understanding is a Spring 2022 re-introduction when we have inventory.

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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