When I broke the first crank on my Mirage Drive, replacement took three
weeks via the dealer I bought the boat from.
In a rational world, I would expect that the dealer submits the claim to Hobie, Hobie approves the claim, and Hobie drop-ships the part to the customer.
But this dealer says that's not the way it works: instead, Hobie ships the part to the dealer and the dealer then process that receipt and re-sends it to the customer - i.e. at least double the shipping time, probably more due to latency in the dealer's processing.
Now, of course, I have discovered that the other crank is broken too and the same dealer who handled the first crank is asking me to supply:
- A photo of the AI
. - The Hull ID of the AI
. - A photo of the Mirage Drive (I already sent them a photo of the broken crank)
Something doesn't compute here.....
The Question: Is not drop-shipping direct to the customer a Hobie policy thing, or is this a choice by the dealer?
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2015 AI in "Dune" - "The Grey Pig"
2017 Trailex 450 Trailer
Pre-September 2015 cradles
(anybody want to buy a slightly-used AI SpinKit?)
eMail:
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