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PostPosted: Thu Oct 04, 2018 2:54 am 
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Joined: Wed Oct 06, 2010 2:53 am
Posts: 286
Location: Sollentuna, Sweden, Europe
Hi
As soon as I read about the free upgrades to Hobie Adventure Island, the thing around the mast and parts for the akas, I ordered them.
About a year ago.
Swedish dealer have made at least 5 contacts to get the parts.
Nothing yet.

Hobie Europe (Netherland) is working very efficient to undermine Hobie´s god service reputation.
Or is there anything else that makes it hard to deliver parts to Sweden?
Sweden is a small country but it is located on this planet!

BR thomas


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PostPosted: Thu Oct 04, 2018 5:48 am 
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Site Rank - Old Salt

Joined: Tue Jun 19, 2007 6:14 pm
Posts: 3302
Location: South Florida
Kal-P-Dal wrote:
Sweden is a small country but it is located on this planet!

BR thomas

Maybe not on the Hobie planet! Good luck!!!

Keith

_________________
2015 AI 2, 2014 Tandem

"Any intelligent fool can make things bigger and more complex ... It takes a touch of genius and a lot of courage to move in the opposite direction." A. Einstein

"Less is more" Anon


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PostPosted: Thu Oct 04, 2018 8:40 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 12533
Location: Oceanside, California
Contact them direct?

Hobie Kayak Europe
Independent Distributor
Kayaks within Europe

Delta Industrieweg 40 A
Stellendam 3251 LX
Netherlands

31-187499440

info@hobie-kayak.com

_________________
Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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PostPosted: Mon Oct 15, 2018 6:09 am 
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Joined: Mon Aug 29, 2016 7:15 am
Posts: 6
I have waited since the upgrades were first announced. They arrived last week. Hobie Europe are not really interested.


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PostPosted: Tue Oct 23, 2018 1:49 am 
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Site Rank - Admiral

Joined: Wed Oct 06, 2010 2:53 am
Posts: 286
Location: Sollentuna, Sweden, Europe
mmiller wrote:
Contact them direct?

Hobie Kayak Europe
Independent Distributor
Kayaks within Europe

Delta Industrieweg 40 A
Stellendam 3251 LX
Netherlands

31-187499440

info@hobie-kayak.com


I have sent an email to the address above, 2018-10-08 (two weeks ago!).
Still no answer.
Do anyone read incoming emails?
I can understand that Hobie Europe don't make any business on free upgrades so their interest is low but now more than a year have gone since since the upgrades were first announced.

br thomas


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PostPosted: Tue Oct 23, 2018 8:31 am 
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Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 12533
Location: Oceanside, California
Hobie Kayak Europe is an independent distributor. Not a Hobie owned business, so I have no idea about their systems. Just keep trying I guess. Or contact Hobie Cat Europe in France? info@hobie-cat.net

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Matt Miller
Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA


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