Hobie Forums :: View topic - No free upgrades delivered yet! Sweden is on this planet!

mmiller wrote:

Hobie Kayak Europe is an independent distributor. Not a Hobie owned business, so I have no idea about their systems.

They must be VERY independent! (Still no answer, every company with customers need at least some kind of mail system.)
Does this means that warranties and free upgrades is up to Hobie Kayak Europe to decide?
Like: "No we don't distribute any free upgrades to customers or dealers in europe".
My Swedish Dealer have no better luck than me to contact them. They just don't answer.
I have asked if the Swedish dealer can't do business with US directly but that is obviously not possible.

Best Regards
Thomas

Author:	Kal-P-Dal [ Thu Oct 04, 2018 2:54 am ]
Post subject:	No free upgrades delivered yet! Sweden is on this planet!
Hi As soon as I read about the free upgrades to Hobie Adventure Island, the thing around the mast and parts for the akas, I ordered them. About a year ago. Swedish dealer have made at least 5 contacts to get the parts. Nothing yet. Hobie Europe (Netherland) is working very efficient to undermine Hobie´s god service reputation. Or is there anything else that makes it hard to deliver parts to Sweden? Sweden is a small country but it is located on this planet! BR thomas

Author:	Chekika [ Thu Oct 04, 2018 5:48 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
Kal-P-Dal wrote: Sweden is a small country but it is located on this planet! BR thomas Maybe not on the Hobie planet! Good luck!!! Keith

Author:	mmiller [ Thu Oct 04, 2018 8:40 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
Contact them direct? Hobie Kayak Europe Independent Distributor Kayaks within Europe Delta Industrieweg 40 A Stellendam 3251 LX Netherlands 31-187499440 [email protected]

Author:	UKTI [ Mon Oct 15, 2018 6:09 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
I have waited since the upgrades were first announced. They arrived last week. Hobie Europe are not really interested.

Author:	Kal-P-Dal [ Tue Oct 23, 2018 1:49 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
mmiller wrote: Contact them direct? Hobie Kayak Europe Independent Distributor Kayaks within Europe Delta Industrieweg 40 A Stellendam 3251 LX Netherlands 31-187499440 [email protected] I have sent an email to the address above, 2018-10-08 (two weeks ago!). Still no answer. Do anyone read incoming emails? I can understand that Hobie Europe don't make any business on free upgrades so their interest is low but now more than a year have gone since since the upgrades were first announced. br thomas

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No free upgrades delivered yet! Sweden is on this planet! http://www.hobie.com/forums/viewtopic.php?f=71&t=63826	Page 1 of 1

Author:	mmiller [ Tue Oct 23, 2018 8:31 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
Hobie Kayak Europe is an independent distributor. Not a Hobie owned business, so I have no idea about their systems. Just keep trying I guess. Or contact Hobie Cat Europe in France? [email protected]

Author:	Kal-P-Dal [ Mon Nov 26, 2018 7:53 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
mmiller wrote: Hobie Kayak Europe is an independent distributor. Not a Hobie owned business, so I have no idea about their systems. They must be VERY independent! (Still no answer, every company with customers need at least some kind of mail system.) Does this means that warranties and free upgrades is up to Hobie Kayak Europe to decide? Like: "No we don't distribute any free upgrades to customers or dealers in europe". My Swedish Dealer have no better luck than me to contact them. They just don't answer. I have asked if the Swedish dealer can't do business with US directly but that is obviously not possible. Best Regards Thomas

Author:	mmiller [ Mon Nov 26, 2018 10:49 am ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
Correct. We do not ship direct. It is the responsibility of the regional distributor. I will copy this thread to the owner now.

Author:	johnnybravo [ Mon Nov 26, 2018 1:49 pm ]
Post subject:	Re: No free upgrades delivered yet! Sweden is on this planet
Kal-P-Dal wrote: mmiller wrote: Hobie Kayak Europe is an independent distributor. Not a Hobie owned business, so I have no idea about their systems. They must be VERY independent! (Still no answer, every company with customers need at least some kind of mail system.) Does this means that warranties and free upgrades is up to Hobie Kayak Europe to decide? Like: "No we don't distribute any free upgrades to customers or dealers in europe". My Swedish Dealer have no better luck than me to contact them. They just don't answer. I have asked if the Swedish dealer can't do business with US directly but that is obviously not possible. Best Regards Thomas @Kal-P-Dal, I am Bulgarian Hobie dealer and received these upgrades in March. I have always received quick responses from HKE.

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