Hello. I am writing this message with the hope that I might get some feedback from Matt Miller, who is usually very helpful on this forum, or anyone else from Hobie.
Please don't take my message negatively. I am deeply in love with your brand. But I am going through a very frustrating experience.
After many years of dreaming about it, I finally ordered a Hobie Tandem Island (dune) in February. I live in Switzerland. I was told by my dealer (who is extremely kind and supportive) that it would arrive in April, then, in May, then in June. I really needed it for the summer. In the end, it arrived at the end of July, when I was on holidays in another country. To make things worse, the hull arrived damaged. Following the advice of other Hobie Tandem Island owners, I told the dealer I preferred to wait for a non-damaged TI, which he kindly accepted. But I am now stuck waiting again, and I have received zero indications on when it could arrive. Hobie doesn't even give an estimate to the dealer. Apparently, until containers physically arrive in Europe, the dealers don't even know what they'll be receiving.
I find this all very difficult to understand, in times of digital trackings of shipments. And it is rather painful and inconvenient not to have a clue on whether I will need to wait another month, three months, six months, or even more for a kayak that I ordered long ago, that took much more than expected to arrive (ruining my summer plans, but that's my problem) and that finally arrived damaged.
Is there any way to get any updates?
Thank you very much,
Chess
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