T0m wrote:
Hi Matt,
I guess my biggest problem is the way my boat was finished. Please understand that I had to save for this boat, I couldn't wait to have have it, and I was very excited and happy when I knew it was going to be delivered. I happened to see the dealers truck coming down my street on the delivery day, to me the Hobie Adventure is a beautiful sight in or out of the water, and this day it looked more beautiful then ever because it was coming to me. Imagine my disappointment when the problems became apparent. I know that sometimes a defect will make it out the factory unnoticed, but there is little excuse for delivering an adventure island with a bearing race problem as this defect has been well known for some time. I will admit that I told the dealer he did not have to assemble the amas when he delivered the boat, so he had no idea of that problem and I am sure he would not have left the boat here had he known that there was a problem with them. The point here is that all these problems originated at the factory and I have to wonder if the assembly techs really care about the product they are building. I believe they have all the tools and materials necessary to deliver a quality product but lack the motivation or desire to take pride in their work. As a loyal Hobie customer I think I and all other Hobie customers deserve to have a quality control inspection of our boats before they leave the factory so we will not have to suffer the disappointment of receiving a boat that is less then what we expect or deserve for our hard earned money.
Tom
well said, i also wondered how my boat came without a pin for one of the Akas seems hobie need to work on there quality testing at the factory.