Return to Hobie.com
Hobie Forums
It is currently Thu Mar 28, 2024 12:56 pm

All times are UTC - 8 hours [ DST ]




Post new topic Reply to topic  [ 39 posts ]  Go to page Previous  1, 2, 3
Author Message
PostPosted: Mon Sep 11, 2017 8:37 am 
Offline
Site Rank - Deck Hand

Joined: Thu Apr 27, 2017 3:22 am
Posts: 3
mmiller wrote:
A groove is not uncommon. The two materials parting line. I would carry spares just in case though. Remember you can pedal on a single fin too.


Thanks for your answer Matt.

"It's not uncommon" : do you mean it's normal :?:
Having seen the OP picture it looks like the metal rods are going to pass thru the groove soon or am I missing something ?

Sure I can order spares but the kit is very expensive (169€ :shock:) and the kayak has just 4 months :!:
If I have to spend that much each 10 sessions I must say it's a really bad surprise :cry:


Top
 Profile  
 
PostPosted: Mon Sep 11, 2017 9:48 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 15026
Location: Oceanside, California
There is a line between the mast material and the fin material... that is normal. We have seen some form a gap and some tear along the line. We are working on a better bonding set of materials. The mast needs to be tough and the fin needs to be flexible.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)


Top
 Profile  
 
PostPosted: Mon Sep 11, 2017 12:39 pm 
Offline
Hobie Approved Guru

Joined: Sat Nov 12, 2005 10:46 pm
Posts: 3017
Location: Escondido
I've had the MD-180 since it first came out and have been pretty hard on the Drive. As you can see below, both fins have a pronounced groove and the leading edge has taken several submerged hits without damage.

Image

The fins still perform as when new and obviously they don't get babied! I wouldn't worry about your fins. If you do have a fin failure, the Drive is warrantied for 2 years. IMO, you don't need to carry any spares. The V-1 is not really replaceable in the water. Besides, as Matt says, the boat still goes with only one fin! 8)


Top
 Profile  
 
PostPosted: Tue Sep 12, 2017 12:05 am 
Offline
Site Rank - Deck Hand

Joined: Thu Apr 27, 2017 3:22 am
Posts: 3
Thanks you both!

It's reassuring to know that Hobie is working to fix this issue and that even with an important groove the MD still works as expected.
I will end the season without worrying too much about that.


Top
 Profile  
 
PostPosted: Tue Sep 26, 2017 3:31 pm 
Offline
Site Rank - Deck Hand

Joined: Tue Sep 26, 2017 3:18 am
Posts: 1
I bought a new 180 drive which I used for about three months before the seam near the leading edge of the fin separated, revealing the mast. It eventually split from top to bottom, resulting in complete excursion of the mast from the fin pocket.

I'd prefer to send the defective fin directly to Hobie for a replacement. Going through my "local" dealer involves a 1.5 hr drive to Pack and Paddle of Lafayette, La.

May I bypass the middle man and send the failed fin directly to Hobie for a replacement? It would save me time and trouble.

Thanks for any info

Phil Hunter, Alexandria, Louisiana
Owner, 3 Hobie kayaks.


Top
 Profile  
 
PostPosted: Tue Sep 26, 2017 3:40 pm 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 15026
Location: Oceanside, California
Hobie does not do warranty direct and relies on the dealer who sold the item to validate the purchase and submit a claim. You do not have to drive to the dealer and parts can be sent to you directly, so no hassle. Just email photos to the dealer so they can file the claim. Include the desire for a drop ship of the new fin to you, so include your shipping address.

BTW... do you have the V2 fins that attach via a clevis pin and ring?

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)


Top
 Profile  
 
PostPosted: Tue Sep 26, 2017 3:42 pm 
Offline
Site Rank - Old Salt

Joined: Wed May 28, 2003 1:12 pm
Posts: 1464
All you do is send them a picture (the dealer) and they get you replacements - for free - you don't need to travel anywhere - just shoot them an e mail.

_________________
Jacques Bernier
http://www.hobie.com/
http://www.facebook.com/HobieCatCompany


Top
 Profile  
 
PostPosted: Tue Sep 26, 2017 5:54 pm 
Offline
Site Rank - Deck Hand

Joined: Tue Sep 19, 2017 7:30 pm
Posts: 5
Harsh people. Hobie stepped up and told this gent to file a claim with his dealer and they would replace. How about a thank you or wow this is incredible customer service! We all know it is imports to share and look k for trend lines we can share an expose certain flaws or faults, by please also recognize this is a business they run. Not a charity. Be kind.


Top
 Profile  
 
PostPosted: Wed Sep 11, 2019 11:34 am 
Offline
Site Rank - Captain

Joined: Fri Jun 30, 2017 8:58 am
Posts: 62
Bringing this topic back up hoping Matt will see it.

Matt I sent you a pm concerning my split V2 fin. Check your in box.
Thanks ~JOE~


edit: Matt thanks for your quick response.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 39 posts ]  Go to page Previous  1, 2, 3

All times are UTC - 8 hours [ DST ]


Who is online

Users browsing this forum: Google [Bot] and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Jump to:  
© Hobie Cat Company. All rights reserved.
Powered by phpBB® Forum Software © phpBB Group