Just to follow up on this.
To fix the problem I did two things as my final steps:
1) Replace the Spine.
2) Tighten the cables.
*note other items were addressed but did not solve root problem.
I don't know if simply tightening the cables to begin with would have solved the problem by itself, but I did not have the patience to get into an experimental exercise. I was going to replace the drum shaft but it did not make much sense to do so. The shaft is steel and the spine is plastic so in my assessment if anything is going to be worn out it is the spine. The shaft did show signs of plastic debris within the splines that helped drive this opinion.
Thankfully, I did not have to bother with the click and go clips.
