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PostPosted: Fri Jun 23, 2017 1:28 pm 
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Site Rank - Deck Hand

Joined: Wed Jun 08, 2016 7:21 am
Posts: 12
I am unable to say Hobie has been responsive to my seat inquiry.

Over the past several outings my seat fabric has separated entirely and has exposed my back and ribs to the supporting frame structure.

This kayak was originally purchased in Jacksonville and shipped to Puerto Rico. It has been impossible to utilize the Hobie dealer on this island, due to the irregular hours of operation. I was told that a new mesh replacement would be shipped to me last fall.

This has not happened. It would seem that since I paid a premium for this kayak........

Watch your warranty expectations.

Jal


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PostPosted: Fri Jun 23, 2017 1:43 pm 
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Site Rank - Old Salt

Joined: Wed May 28, 2003 1:12 pm
Posts: 1464
If you'd like please e mail me offline with your mailing address - I will personally see that you get a new mesh set (through Black Creek) Not sure why you haven't received it yet - or how come Black Creek isn't replying - we work with them daily.

BLACK CREEK OUTFITTERS
10051 SKINNER LAKE DRIVE
JACKSONVILLE, FL 32246
Request a Demo
PHONE NUMBER
1-904-677-5986

_________________
Jacques Bernier
http://www.hobie.com/
http://www.facebook.com/HobieCatCompany


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PostPosted: Tue Jun 27, 2017 4:12 pm 
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Site Rank - Deck Hand

Joined: Wed Jun 08, 2016 7:21 am
Posts: 12
Hobie specialist Jacques Bernier has been super while explaining my seat issue. Thanks for the solution.


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