mmiller wrote:
Quote:
With a new product, I don't expect makeshift fixes, like tape, or kitchen paper, or dowels.....the product should work as sold.
We would certainly agree. We also want it to work as designed. If that were always the case... there would be no need for warranty. We do strive for perfection, but manufacturing in mass is difficult to say the least. Just watch the news for the latest major recalls to Ford, Honda and others. We'll keep trying!
If you think about the cost comparison of a Hobie Kayak to a car, ie. a Honda CRV ($21,000) then Hobie's should have longer warranties and cost less, and with only a few working parts compared to the thousands in a car, should have a zero tolerance for problems, especially one of seat stability. Hobie's not an inexpensive product at 10% of the value of a new car and it should have near perfection for years to come.
I would think, I can come up with several solutions to this problem of the pegs not sticking as they should. I'm certainly not the first to experience this problem as there are numerous "jack-leg" solutions posted in attempts to solve this issue. A simple series of snap buttons would be an upgrade to sticking rubber pegs in a hole or a push and twist locking system.
This is not a mass production problem, it is a design & engineering flaw. Fix it with a better idea....................ck