I suggest you do a search. There are a lot of discussions on the topic as this is a common issue.
The mast step is pushed up by the tension on the dolphin striker rod. Over time, the cyclical loading on the mast step causes the rivets to loosen, allowing the mast step to separate from the crossbar. The mast step rivets may also be hung up inside the holes on the front crossbar holding it up.
The best way to re-attach the step is by first loosening the nuts on the end of the crossbar in order to take the tension off of the striker rod. If you sail in salt water, this may be a problem since the striker rod is likely frozen in the corner castings. As an alternate, you can use a scissor jack between the striker rod and the crossbar to (carefully) push the step down. Then drill out the four mast step rivets and re-rivet using stainless steel rivets. If the holes are really worn, you may need to bump up to 1/4" diameter rivets, or add washers to the inside of the crossbar as a backing for the rivets. This is pretty involved, however, since it requires disassembly of the crossbar.
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