Ebay is crazy. I have people that bring me their boats with a pile of parts that they got off of Ebay, and they have no idea how to use or install them. I have a policy to not replace any standing rigging bought off of Ebay. Buying stuff on Ebay here in the bay area is very prevelant and eating into my bottom line, but why I'm not sure.
Case in point from last week:
Customer bought H16 trap wires for $43+$8 shipping.
Hobie trap wires on my wall are $50
The customer didn't understand that they needed rope locks, line, shock cord, shackle, etc, and had no idea how to install them, and they needed their boat to be ready for the weekend.
Brought them to me to have them installed, which I would have done for free if they bought the lines from me (took .5 hour at $85)
The second nicopress didn't cover the tail of the 1X19, so there are sharp wire ends sticking out right next to the handle (I'll post some pics in the next few days). The coating on the wire is different than on the Hobie wire and doesn't seem to hold up as well to UV.
Customer spent about $50 more for the system than I would have charged them if they bought it from me. I would have given them a superior product that was made correctly, just like every other Authorized Hobie Dealer would have done. Hobie factory parts are superior to after-market the vast majority of the time. And oftentimes the price is very close to what you'd pay on ebay, or from any other source. If you want your local dealer to better support fleet, throw a little business their way. You'll get better quality for close to the same price.
I can't figure it out. It's not speed of shipping. The auction in my example lasted 7 days, with a big question being if they were actually going to win it at the end of the 7 days. It's not quality. It's not support from the distributor. It's not price (at least not in my example). What is it?
Used sails are a little different than my example.
Gotta stop typing now there's money to be made, I've got to post some more stuff on Ebay.
