Cracked Hull on 2019 - how long does warranty take?

Hi all. My upper seat posts have cracked similar to others it seems. I have sent all my info and pics to dealer but its been almost 3 weeks and they have not heard back from Hobie. I am curious how long this normally takes as I am not comfortable fishing from it again until I at least know whats going to happen. Thanks everybody.

Warranty response to dealers is really quick. Usually 1 or 2 days maximum. Have the dealer contact us. They likely missed an email sent from our system.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

Turn out I forgot about the last reply. This was the last thing I heard from dealer: "Unfortunately, I haven't heard back yet. I answered a few of their preliminary questions and have followed up. On 6/16, I submitted a claim through the dealer website in hopes that it would get into the right hands quicker." That was a week ago. Maybe just a backlog? Only asking because I'm dying to know what the verdict is and get back out on the water!

What dealer? There is no backlog of claim responses.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

Outside World in Dawsonville, GA

Matt, were you able to find out anything on this one?

On the first pass, I found no claim for that dealer. I just looked again. Looks like they used an account for the chain.

CCMP6103C919?

Claim dated June 16th, Approved June 16th. Including a replacement Mat Kit.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

That's the one! Thank you so much Matt. And the replacement of the mat kit..... I can't say enough about how that is above and beyond to me. I really appreciate it.

I will get in touch with the dealer for an ETA.