Another Leaker

Sold my 2019 Compass so I could get a 2021 with MD180 (which I really like). Unfortunately, after my 10th outing which lasted 2 and 1/2 hours, I came in with 2 and 1/2 quarts of water in the hull. Dealer said put it on stands, add water to hull and look for leaks. I did and the leak was immediately apparent coming from the front right scupper hole - quite steady. Took the boat to the dealer who repeated the test with the same results and concluded there was a crack. He said he would contact Hobie regarding a warranty claim. Been 2 weeks with no word. And, to make matters more interesting, he said no more 2021 hulls would be available so he would check with Hobie to see if they would send a 2022 hull with a seat, seeing as how my 2021 seat (which I just installed $100 seat risers on and I really like) would not fit. Meanwhile, the summer is going by. Hobie, Hobie, Hobie !!! In view of the premium price, wouldn't it be easier to design and build quality boats rather than have unhappy customers with warranty claims?
David

You can seal off that scupper top and bottom to get use of the boat.

Can't track a claim without knowing the dealer involved, but claims are typically processed within days here. Shipping can take longer.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

Thank you for the response, Matt. Hearing anything at all is better than nothing at all. Out of curiosity, how do you seal off the scupper with a leak? Can the dealer do that for me and let me use the boat while a warranty claim is in process? Again, thanks for your input. Much appreciated. Regarding the dealer identification, is there anyway I can provide you that info other than this forum?
David

If leaking around / within the area the scupper reinforcement tube is... silicone or 5200 around the top and bottom of the black reinforcement tube could do it. You could tape over the bottom of the scupper and top as well.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

Happy to report Hobie approved warranty claim on my 2021 leaking compass. Took 4 weeks - but it's approved. Now I have to wait for delivery of my replacement hull and new style seat estimated to arrive in 2 to 4 weeks. Anyone looking for an old style seat with risers attached?