Actually, we are extremely busy and in addition, all staff are doing 3 hours of training every afternoon. Working from home... and trying to jump start a company that has been idle for 8 weeks. Sorry that I don't have all the answers for you when asked.
I was able to get over to my warehouse over the weekend. I looked at the parts and it is pretty simple, I think. There is a PVC threaded part (base of the pump) that the pick up tube fitting threads to on the exterior of the tank. This is the twist lock feature the pickup attaches to. The part on the tank has a raised ring that will engage the O Ring in the pick up tube part if it is twisted all the way on to the tank part. The issue may be that the PVC threaded part is too long or has a burr that prevents the pickup tube from fully locking in place. Therefor the o ring may not be sealed properly. There should also be a seal under the locking feature on the tank.
_________________ Matt Miller Former - Director of Parts and Accessory Sales Warranty and Technical Support Hobie Cat USA (Retired 11/7/2022)
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