Yes, we have had a number of issues along the way. I never deny that we have had problems, but we always try to make things right. We have built and sold a unique kayak product for over 2 decades. Innovation is our thing and many changes have been made to improve them over the years. Most people here know that. You can't compare what we do to other paddle kayak companies... although many other companies have had plenty of production issues.
Rest assured, the product testing we do is severe, but you can't replicate everything that is done to a product in the field. It is also difficult to predict issues that will come up during production. As well, what changes might happen to parts in supply lines. Changes from sample parts or years of good supply can happen due to materials, process and tooling wear.
It's not an easy business for sure... art and science.
Rest assured that upper management is focusing a LOT of attention on all of these issues.
Yes, I remember all about your issues with
Quote:
covers, the scupper trolley, the Baitwells, a rear mount for the evolve on a PA and others.
Your cover was purchased as a universal fit... You are frustrated that we would not exchange that cover for a new custom-fit version we came out with a few years later.
Scupper cart welds? We worked hard with the cart vendor to improve their welds and current carts are pretty nice. We did not design the carts. We replaced a lot of frames through warranty though. Most of the failures we saw (a very small percentage of the carts we sold) came well after the one-year warranty had expired. Issues that crop up over time are difficult to correct completely as lots of product gets out there... there are stock pipelines that have to work through the market. They were never considered defective. Just not as robust as some users demanded due to rough terrain and heavy loads... and LOTS of use.
LiveWells had some issues with switches... not a testing issue. This was an offshore vendor production issue that cropped up after delivery and use. The innovative magnet/reed switch was compromised when the glass tube on some cracked. These would test well when new. The reeds inside would corrode because the cracked glass tube was holding an inert gas to inhibit the corrosion of the reeds. The reeds would stick together or not make contact at times. Difficult to diagnose because disassembly of a switch would crack the tubes. We ultimately had them x-rayed and discovered the issue. All good now and all switches were replaced free.
All these issues developed over time. Early diagnoses are often difficult, so the story changes over time. That is just a fact of life.
I still don't get your angle on the watt limit. Not a mistake. Not a denial. Simply a decision made years ago to prevent damage to the drive wells.