mmiller wrote:
HI Matt Miller,
Thank you very much for your message, its very helpful.
So you are Director of Warranty and Technical Support, I have something feedback to you, to see whether you can help me on this case:
1) 2 months back, one side AMA bungee cord popped out from the AMA, since I am seldom to use two AMA together, and the bungee cord pop out is not a big deal, its not really necessary to claim the warranty, so I just leave it as is, and hope I can put it back later when I have time and find the good way to put it back.
2) Same as the seat clip, some how it was broken 1 month back, but its not a big deal, its too small part to claim the warranty
3) 3 weeks ago, when I drive my Kayak through a water channel, due to strong wind, it was drift to an old cement which over the water, scratched by this cement, the fairlead was gone, but I still can use my kayak for fishing. Until last week, the weather getting warm, I want to use sail to go to deep water of ocean, I need everything fixed, so this time I claim warranty
4) But my friend told me if I claim warranty, its will take quite long time, need couple weeks easily, or even need months. I think these damage parts are all small parts, the cost is only $100-$200, whether I pay for it, or claim warranty, its not a big deal, I just want quick fix, don't want to wait long time, so I am searching these parts on-line, hope can buy it immediately, that's why I post the help notice here for help. Meanwhile, I contacted my dealer who is couple hundred mile away from my house, to claim warranty in case I am unable to find the right parts
5) As you knew, its not easy to find the right size parts from online, so I have to wait the Hobie OEM parts
6) But Hobie officer (Diana Ortega Caballero,
[email protected]) rejected my dealer warranty claim, the reason for rejection is that from the Cam Cleats picture, looks like has an accident, I explain what happened, I will take responsibility for the Fairlead parts, but for other parts, they are really nothing to do with the scratching accident, like the seat clip, it behind the seat under my body, it doesn't make sense the clip damaged but the seat and hull and my body are good.
Mt. Matt Miller, can you please help to look into this case, approve the warranty claim except the fairlead?
Best Regards
Xia Huang
My Adventure Island was make at 2021, I bought at Dec/2021, and the serial number is: US-HCCJ1864A121
The Hobie ExpressID is 6509479