Hobie hull replacement

I have never participated in any forums before this. This is my first and I have added a bit now thanks for the thought Nohuhu. I didn't even think how it looked to try and get some info about the warranty issue. I didn't mean to make waves about something I knew nothing about. Anyway my wife and I both decided that no matter what on our maiden voyage years ago that we would never be without two Hobie kayaks with Mirage drives. And if they don't warranty the adventure I will rig the boat up somehow so i can use it. The first adventure before I realized it had a warranty I just pulled over occasionally and drained it. And if they just want shipping and handling thats fine too. I was surprised I didn't have to pay that the first time anyway. And thank you Mr. Fish the info. It's nice to know what to expect.

Thanks fellow forum Adventurers

Mr Fish and Adventurer, plz let us know how things turn out for you.

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The Wind Is Your Friend...

Adventurer here,
Well it has taken many weeks now and all I can say is. I still don't know what's up with the kayak hull replacement. The dealer turned in the info and we are still waiting. I will keep everyone up to date.

Send an email to "[email protected]" Send your facts, name, location, dealer and the boat serial number. We can check the status for you.

Fyi... claims are handled within a few days of receipt unless there is missing information or the claim itself is questioned. Even at that, they are responded to.

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

Received my replacement Adventure hull the other day, about a 3 week turnaround time. I have always been impressed with Hobie's warranty and quick responses to any e-mails I've sent them.

Also want to thank Jerry and crew @ Captain Kayak for all their advice, help and assistance......Top notch dealer!

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Bob
Proud member Kayak Fishing Association of New York

Adventurer here to tell about my hull replacement experience. Just to recap 2007 original adventure got a crack {mirage drive forward hull} in 2009, 2009 adventure got a crack in 2010. And now I got a 2010 adventure due to hobie's warranty system. Well we gave the serial# and a pic of the crack to Wes @ cumberland mountain outdoors. Didn't hear back for some time called and emailed about it and were told the claim has been submitted. A few days later got an email and were told we could pick up the boat but have to turn in the old cracked boat. And that's it. No questions asked. They did inform us that the crack is probably from bracing on the pedals and excessive force while pedaling. The new boat is the best over all it is alot faster then the other two adventures I had. It is also a little heavier but seems perfectly balanced. They made me a very happy customer. And can't wait to get another boat from them. Excellent product, warranty, service, and Thank you Hobie you got me fishing again.

I bought my Outback in January of 2009 and now have the dreaded drive well hairline crack. I turned in a warranty claim a month ago at the dealer where I purchased it and have not heard one word back from anyone. When I purchased the hobie kayak, I was under the impression that they had great customer service but now I am beginning to wonder If I will ever get a response to my claim.

Is there someway I can contact hobie directly to inquire on the status of the claim or do I have to go through the dealer?

Craig

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

That was another topic of interest: The hand stenciled serial number on the hull is very illegible and the characters could be interpreted about 5 different ways....