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PostPosted: Sun Feb 26, 2012 11:41 am 
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Location: fort worth t.x.
mmiller wrote:
augaug has the answer. It is industry standard to show a stripped down weight. This has been discussed many times before. Nothing new or being hidden.



Nothing being hidden!!!
Your kidding right, that’s exactly the point, it is being hidden. Look what it took to find the real weight, a weight that by the way is more the 30Lbs what it published.
Yes it is being hidden and just because some other manufacturers do it dose not make it right. And yes, only some do it and it’s far from an industry standard and a shameful practice. The fact that there is not even a hint of apologetic tone from a representative of Hobie is just insult to injury.

You basically just said everyone’s doing it and that makes it alright!





mmiller wrote:

This is stated on the product comparison page:
Hobie Website wrote:
1 Hull Weight does not include hatches, handles, seat(s), MirageDrive(s), rudder, or paddle(s)
We go back and forth on how that should be represented to consumers. We show "hull" weight in most current literature. That is a stripped down weight without the items most other companies add to their product as accessories. We offer hatches and hardware standard, so the comparison is muddled. You will see some of the products (Islands and Pro Angler) showing hull weight and rigged weight. That to me makes sense.


Seriously, that's not even close, the weight of 70 Lbs has to be with out any hardware or rudder or rigging or pad eyes or bungee, this is the weight out of the mold, a useless number.

What good is this weight to anyone since I cant even buy a Hobie Kayak stripped down, it comes fully rigged rather I like it or not and the weight should reflect this. The published weight IMPLIES that this is the delivered weight.

What ever happened to the customer is always right, even being caught in an out right lie Hobie cant admit it, instead only excuses as to why this deception is justified. Deception is deception; you can’t color it anything else. If need be I will right letters to Hobie and see if someone at the top cares about this deception that has cost me personally, even if Hobie’s reps don’t care.

Again I’m a fan of the product, you have nothing to gain by implying that I have no right as a paying customer that wasted money on a lift system that won’t safely hold my boat because of the published specifications being purposely deceptive. I have every right to publicly call you on this.

Now go ahead an ban me from this site and burn your bridges here, some one who has spent over $4000.00 on Hobie products and was seriously thinking about a Tandem Island…..Fuel my fire to write letters to Hobie and stir up a huge mess that you will have to answer to at some point. I’ll send a copy of these correspondents to the president if I have to.

Go ahead, make an enemy out of a big fan.
:evil:

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PostPosted: Sun Feb 26, 2012 6:15 pm 
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kingdaddy wrote:
What ever happened to the customer is always right, even being caught in an out right lie Hobie cant admit it


I think you breezed over my reply a bit to quickly to read the content as intended. I agree with you. You are right... I fully understand your difficulty in making plans for roof racks and boat racks. It was a Saturday... my day off. I was simply stating the facts as I knew them to try and lend a hand. I had not read the entire thread... just answered the question about how we state the weight on our site.

I replied that we do state what the "hull weight" is intended to show. Although it is not on all pages as it should be. I go on to say that showing a rigged weight seems to make sense to me. Rigged weight is with all hatches and hardware.

Fyi... I followed up yesterday with an email to our web and marketing guys to make sure the weight statement is prominent on each model page and not just on the comparison page. That is just an oversight, I am sure. The intention is there to show what the "hull weight" means. I was under the impression that rigged weight would be added to all models as well, just as it is shown on Islands and Pro Anglers. I will pursue that too. Please understand, I am the Director of Parts and Accessories sales, not boat sales, customer support or marketing. I'll point out the issues to those who are responsible so that doesn't happen again.

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PostPosted: Sun Feb 26, 2012 8:39 pm 
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Hey Kingdaddy,

You do have to go easy on the Hobie guys. This is a GREAT place to make suggestions, and to express both pleasure, and displeasure with how Hobie does things. Matt's done an excellent job of using these forums, watching what goes on, and ensuring that they improve from there. Many of us have seen that happen. Feel free to use this forum as a place of discussion and suggestions for improvement, and you'll find that those suggestions are taken seriously. Hobie hosts these forums, free of charge, so that we can say exactly the types of things that you've said. Just keep in mind that we don't get to always hear what happens behind the scenes, so sometimes you have to give them the benefit of the doubt.

I haven't been around as long as many others, but I have been around long enough to see several things posted on this forum, and then later see them addressed in the boat designs, the marketing material, and other aspects.

Matt's a good guy, Hobie's a great company. If you're easy on them, they'll continue to make it easy on us. Hobie is not a perfect company, but they certainly try harder than most companies that I know.

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PostPosted: Mon Feb 27, 2012 7:44 am 
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Kingdaddy -

I agree 100% with augaug's comments.

When I said I surprised at the cartop weight that I found, I didn't mean the 19 pounds above bare hull weight, I meant that I expected it to be 10 - 12 pounds. I agree that it is not absolutely crystal clear to all buyers that the listed weight is plastic only, before fittings are added, but it is also not hidden, and I think most buyers realize that the advertised weight is less than the fully-rigged on-the-water weight.

Matt -

Thank you for being a good representative for Hobie. I see you take some pretty heavy criticism at times, and appreciate that you try to calmly and rationally give explanations of what is going on from Hobie's perspective. Not all your answers satisfy us out here in Hobieville, but sometimes we could be a little more reasonable, too.

Sherman

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PostPosted: Tue Feb 28, 2012 5:15 pm 
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I did go easy at first until I was told that it’s alright to lie cus everyone is doing it. I expected up to 10 Lbs difference plus the extra rigging weight I added but I never expected 30 Lbs or more, that’s just irresponsible and down right deception. Hobie needs to post the fully rigged weight, the weight it is when you buy one, nothing else will do and there is no excuse for that kind of discrepancy in total weight.

I appreciate that Matt finally admitted that something needs to be done; at least that’s a start. But if they continue publishing that weight even with disclaimers I will start writing letters to the high ups at Hobie to see if they condone this practice. Someone could get hurt with the 30 Lbs difference, and if my Oasis broke my lift and fell 8' and crushed the hull I would be expecting a full replacement or all hell would break loose. If I was hurt by the falling Kayak no matter how anti Sue I am I would be getting a lawyer and Hobie would deserve every thing they lost in the litigation.

Very disappointing.

I hope something is done soon.
:(

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PostPosted: Tue Feb 28, 2012 6:47 pm 
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kingdaddy,

As they say, message received... zero distortion.

I have already addressed the question here at Hobie and there will be a change in logic on this. Expect to see a weight shown which is the hull with all attached hardware and possibly a fully rigged weight (drive, seat and loose standard equipment). This is not an overnight change, so give us time to collect the correct data and then start showing that on the site... then literature.

This whole thing dates back to when our boats were simple, but we included items that most companies did not such as hatches, seats and paddles with every boat. The hull weight was reasonable to show. Over the many years as we have grown and the product has improved with things included as standard like dual steering controls, rudder systems, click and go, more hatches, map pockets... the difference between plastic weight and rigged weight has grown.

Sorry this has been a hassle for you, but thanks for being the catalyst for change. It all makes sense.

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PostPosted: Tue Feb 28, 2012 7:18 pm 
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kingdaddy wrote:
and if my Oasis broke my lift and fell 8' and crushed the hull I would be expecting a full replacement or all hell would break loose.


When you rig your own possession, in your own house, using a rig that you build yourself. It's your responsibility to ensure that you have weighed the boat yourself, and properly rigged everything, as well as ensuring that you have a rigging system that can handle the actual weight.

Your point has been made, even Matt, who is a high up at Hobie, agrees that things need to change, and he is ensuring that things do change.

Go out and enjoy your boat! It's far more fun to use these boats than to sit in front of a computer and discuss an issue that has already been dealt with. Spend time on this site, like most people, and tell us all about what you do with your boat. These boats are meant to help us relax, not to work us up. Have some fun!

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PostPosted: Tue Feb 28, 2012 11:23 pm 
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Augaug, nicely summarized and kudos to Matt Miller as well for handling the matter in good style.

augaug wrote:
When you rig your own possession, in your own house, using a rig that you build yourself. It's your responsibility to ensure that you have weighed the boat yourself, and properly rigged everything, as well as ensuring that you have a rigging system that can handle the actual weight.
I suspect that kingdaddy was just being a drama queen along with some of his outlandish claims. Too bad; he had a valid point without the need for such cheap antics. 8)


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PostPosted: Wed Feb 29, 2012 6:41 am 
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Quote:
I suspect that kingdaddy was just being a drama queen along with some of his outlandish claims. Too bad; he had a valid point without the need for such cheap antics.


+1000 RoadRunner

Bravo Matt/Hobie for doing the right thing.

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PostPosted: Wed Feb 29, 2012 9:30 am 
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KingDaddy - we have also tried to contact you directly but haven't heard back (is the mail address listed in your profile correct?)

I think that you'll find that Hobie Cat does listen to our customers, just look at all the attention this forum gets from us directly. We also rely on all of the great users who contribute to it as well, since this is a User forum. (factory reps will chime in from time-to-time when something isn't getting the correct responses, but if a topic is taking care of itself by other user's comments we won't always respond - for us to get into each and every topic directly would defeat the purpose of this being a user forum)

At any rate, we would be happy to help you in making the needed changes to your hoist system (of course make sure that you never lift the boat buy the handle points, rather use a sling around the entire hull to support the load correctly) There are some nice systems available at http://www.hoister.com/ and of course the stronger kit you rig, the easier it will be to lift the weight - the more purchase power of the blocks the easier it will be lo lift. - so go bigger, never rig something up that would be right on the limit - it is always better to get the next size up from what you need in order to make it an easier job on you.
Please e mail me directly off this board if you need further help ([email protected])

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PostPosted: Thu Mar 01, 2012 5:05 pm 
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mmiller wrote:
kingdaddy,

As they say, message received... zero distortion.

I have already addressed the question here at Hobie and there will be a change in logic on this. Expect to see a weight shown which is the hull with all attached hardware and possibly a fully rigged weight (drive, seat and loose standard equipment). This is not an overnight change, so give us time to collect the correct data and then start showing that on the site... then literature.

This whole thing dates back to when our boats were simple, but we included items that most companies did not such as hatches, seats and paddles with every boat. The hull weight was reasonable to show. Over the many years as we have grown and the product has improved with things included as standard like dual steering controls, rudder systems, click and go, more hatches, map pockets... the difference between plastic weight and rigged weight has grown.

Sorry this has been a hassle for you, but thanks for being the catalyst for change. It all makes sense.


Thank you for listening. :)

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PostPosted: Thu Mar 01, 2012 5:12 pm 
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augaug wrote:
When you rig your own possession, in your own house, using a rig that you build yourself. It's your responsibility to ensure that you have weighed the boat yourself, and properly rigged everything, as well as ensuring that you have a rigging system that can handle the actual weight.


Where did I say I rigged or made my own lift? This was a commercially available lift that I purchased at full retail price and I had what I thought was 20Lbs to spare conservatively with seats and drives removed. That why I'm complaining. I bought a garage lift that was rated to easily cover the weight and now I am out the money.

Now don’t you feel silly?

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PostPosted: Thu Mar 01, 2012 7:38 pm 
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Unless it says on it "Made in China" I would be very surprised if such a lift is not pretty well overengineered so as to provide a considerable margin of safety. On the other hand if it says "Made in China" it will probably collapse the second time you use it. :lol:


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