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I have read many posts complaining about SeaDek's customer service, and keep wondering what is going on. Like SRAces says, if you want good customer service, talk to Paige.
That in itself is a problem. If this company is doing so well, but they only have 1 reliable person to talk to that actually knows what they are talking about, that's an issue.
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My guess is that their business is booming, and they are hiring new people that don't know all about their product yet.
No successful business should use this as an excuse. It doesn't seem like rocket science to get some people in there that can answer questions about foam pads that fit in specific areas.
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I also checkout OceanGrip for samples. Here is a direct quote from their website..."OceanGrip offers 2”x 2” samples of their EVA close cell foam. We can ship anywhere in the US and Canada for a low rate of $5.00 per sample plus shipping cost." That compares to SeaDek's price of $4 for as many samples as you wish. My 7 samples from SeaDek cost $4. The same 7 samples from OceanGrip would have been $35 + whatever the shipping cost would be. That alone is enough for me to be concerned about.
Did you do any kind of comparison about how much it would have cost for you to get the multiple samples you would have wanted from Ocean Grip plus whatever the kit would have cost as compared to the $4 sample from SeaDek plus what their kit costs?