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billwbrun
 Post subject: Seat problem
PostPosted: Wed Sep 24, 2014 7:20 am 
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Joined: Fri Jul 05, 2013 4:19 pm
Posts: 60
Location: Near Atlanta, GA
I have a torn seat on my Pro Angler 12. I have had it a little over a year, and I am not a big person (165 lbs), very disappointing. It has not been abused, worst thing I have done is kneel in it to reach things in the back. Any ideas on a good fix to keep this from happening again?

http://s1038.photobucket.com/user/billw ... sort=3&o=0

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Bobhornet
 Post subject: Re: Seat problem
PostPosted: Wed Sep 24, 2014 12:16 pm 
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Joined: Fri Sep 20, 2013 1:18 pm
Posts: 6
Had the same happen to mine a couple of months ago. I took some photos and gave them as well as the hull number and my contact information to my local Hobie dealer. Within a week or so, I had a box on my doorstep from Hobie with a new seat top and bottom.
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billwbrun
 Post subject: Re: Seat problem
PostPosted: Wed Sep 24, 2014 2:11 pm 
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Joined: Fri Jul 05, 2013 4:19 pm
Posts: 60
Location: Near Atlanta, GA
Thanks hornet. Hey Hobie, my hull number is US-HCCY2201I213. I will be glad to give you my address. :D

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Lt.FireDog
 Post subject: Re: Seat problem
PostPosted: Wed Sep 24, 2014 7:14 pm 
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Joined: Thu Dec 06, 2012 11:47 am
Posts: 178
Location: Florida's Treasure Coast.
billwbrun wrote:
Thanks hornet. Hey Hobie, my hull number is US-HCCY2201I213. I will be glad to give you my address. :D


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Tom Kirkman
 Post subject: Re: Seat problem
PostPosted: Wed Sep 24, 2014 7:30 pm 
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Joined: Tue Jul 19, 2005 6:29 pm
Posts: 2763
Location: High Point, NC
Go through your Hobie dealer. I doubt Hobie acts directly off forum posts.
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mmiller
 Post subject: Re: Seat problem
PostPosted: Thu Sep 25, 2014 3:09 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 15090
Location: Oceanside, California
Correct. We do not sell or warranty direct to consumers. Contact the dealer from which you purchased the product. They will file a warranty claim based on their knowledge of the sale to you.

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billwbrun
 Post subject: Re: Seat problem
PostPosted: Sun Sep 28, 2014 2:37 pm 
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Joined: Fri Jul 05, 2013 4:19 pm
Posts: 60
Location: Near Atlanta, GA
I was half kidding. I have sent info to my dealer after hornet's post. I haven't used the kayak much and this year especially, total of less than 75 hours on the water, and stored inside my garage. It happened shortly after one year but I hope Hobie comes through as this shouldn't have happened after so little use, in my opinion.

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mmiller
 Post subject: Re: Seat problem
PostPosted: Mon Sep 29, 2014 11:53 am 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
The warranty is two years, so that is not a question at all. The seats have changed a bit after learning of weak points like this from use in the field.

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
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billwbrun
 Post subject: Re: Seat problem
PostPosted: Mon Sep 29, 2014 3:14 pm 
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Joined: Fri Jul 05, 2013 4:19 pm
Posts: 60
Location: Near Atlanta, GA
Thank you Matt. And also Hobie.

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