mmckee wrote:
Mine was delivered by a local company. It looked it was dropped.
Same here: Estes did the long-haul part and then subcontracted the delivery to another outfit.
Now I've got a major woodie for Estes - not because of the damage - but because they tell users to call the local facility to set up an "appointment" for delivery.... and then, when somebody calls, the facility says something to the effect of "Don't call us, we'll call you..." and declines to give out the phone number of the subcontractor.
And, in the end, the "Appointment" consists of "Do you want it on Tuesday or Wednesday?".....
Bottom line, the customer is hostage to a phone call for days at a time and then hostage to the deliver for a full day.
My advice to others entering this situation is that, if Estes is involved, check close with your local Estes terminal and make sure that what is in effect with my local terminal is just an anomaly and not company policy.... and, if it is, consider delivery by Estes to be a deal beaker.
Mine was waaaaay beyond dropped - to the extent that now I wonder if anybody got hurt in the event... -)
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