Hobie Dealer Processing Fee on Return of Eclipse Deposit?

Back in May we put a $1800 deposit on two Eclipses with a Hobie dealer since we were unable to find any in stock in our area.

Then a few weeks back we found another dealer who actually had two in stock.

So, now we are trying to get our deposit back, but dealer #1 is saying that he'll have to charge us a $90 processing fee.
Matt, (or anyone else at Hobie), is this a common business practice in this type of situation? Just wondering.

We were realistically hoping to have them by mid-July (for our family reunion/vacation); however, I think the shipment "waves" have not come nearly as quickly as they were planned or announced.

Thanks... Still hoping to see many Eclipses out on the water in the weeks/months to come.

These are independent dealers. They may have costs to cancel their order, but not something we are involved in as far as their transaction fees. If a credit card was used, there may be card fees charged to them that they want to recover.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

It was just a personal check... As teachers, our summer break means water time!
Any updates on any upcoming shipment waves? All the dealers whom I've asked are saying maybe August...
The sands of summer vacation are slipping away... Seas the day!

Should accelerate now. I don't have specifics, but I think we are about to see a bunch come in.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)